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Job overview
Are you able to work autonomously but also integrate as part of a team? Are you committed to taking pride in your work?
We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Clinical Support Team Administrator to support our Crisis Resolution Home Treatment Team (CRHTT) , based at Hellesdon Hospital. This role will involve a range of administration duties to meet the needs of our clinical teams and service users.
Effective team work skills and a commitment to the provision of a positive service user experience is essential.
You will be joining a demanding fast paced environment using the Trust’s EPR.
Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.
- Working hours will be 37.5 over a 5 day week, Monday to Friday, however part time hours would be considered.
- The position is based at Hellesdon Hospital, Norwich where on-site parking is available.
- Occasional travel may be required and flexibility essential.
Main duties of the job
Detailed job description and main responsibilities
To provide the best service to our service users and staff, the ideal candidate will be able to work on their own initiative, to remain calm under pressure and maintain a positive attitude.
Please find attached our Job Description and Person Specification for more details, then if you feel you have what it takes to make a difference, click APPLY!
Please be aware that if supporting statements are deemed to be generated by Artificial Intelligence, such as Chat GPT, you may risk being removed from the recruitment process.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Other
Essential
- Able to work flexibly across a range of different sites/offices
Skills
Essential
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Ability to co-ordinate and prioritise management diaries.
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable
- Knowledge of NHS policy / procedures
- Knowledge of medical terminology
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation.
Desirable
- Staff supervision / appraisal process
Qualifications
Essential
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards.
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
Desirable
- Shorthand
- Knowledge of Trust electronic record system
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Applying for this NHS job
This advert is for Clinical Support Team Administrator with Norfolk and Suffolk NHS Foundation Trust in Hellesdon Hospital. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 gross per annum (pro rata). The contract type is Fixed term: 9 months (or Secondment). The application deadline is 26 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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