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Job overview
Are you able to work autonomously but also integrate as part of a team? Are you committed taking pride in your work?
We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Clinical Support Team Administrator to support our Autism Intensive Support Team (AIS) . This role will involve a range of administration duties to meet the needs of our clinical teams and service users.
The successful candidate will be expected to demonstrate experience at advanced level in a range of administrative tasks and systems, with a dedication to confidentiality. Effective team work skills and a commitment to the provision of a positive service user experience across an the Service is essential.
Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.
Main duties of the job
The role will include call handling, face to face liaison with service users and colleagues alike, data entry, typing, minute taking, filing and other general administrative office duties. The successful candidate will be required to demonstrate exceptional interpersonal and customer service skills.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Other
Essential
- Able to work flexibly across a range of different sites/offices
Skills
Essential
- Excellent articulate communication skills.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Ability to prioritise.
- Ability to co-ordinate and prioritise management diaries.
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable
- Knowledge of NHS policy / procedures.
- Knowledge of medical terminology
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure and working on own initiative with minimal supervision
- Ability to work with senior members of staff across a large organisation.
Desirable
- Staff supervision / appraisal process
Qualifications
Essential
- NVQ 3 Business Administration or equivalent or working towards.
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 2 Customer Services or working towards.
Desirable
- Shorthand
- Knowledge of Trust electronic record system
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Applying for this NHS job
This advert is for Clinical Support Team Administrator with Norfolk and Suffolk NHS Foundation Trust in Hellesdon Hospital, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 pro rata. The contract type is 9 months (Fixed Term). The application deadline is 08 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Sep 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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