Clinical Nurse Manager - Frederick Salmon South

Job overview

An exciting opportunity has arisen for an experienced nurse to apply for a band 7 Clinical Nurse Manager position Frederick Salmon South , St Marks Hospital, London Northwest University Healthcare Trust.  We are seeking  an enthusiastic, highly motivated individual to lead and continue to develop the excellent standards of nursing care provided on this ward as part of an innovative, multi-professional team. You need to possess excellent communication and interpersonal skills and be able to actively support the Modern Matron in delivering a high-quality service. You must have considerable experience to include Gastroenterology/Hepatology  Nursing . You will be confident and competent to lead a team and possess a comprehensive portfolio of personal development. Demonstrable evidence of clinical leadership and a strong track record in service improvement and ensuring the highest standards in clinical services to benefit patients and their families and friends

Main duties of the job

Act as an advocate for the patient through effective support and information enabling them to make choices and decisions concerning treatment and their care.

Accept responsibility; be aware and able to locate all policies relating to good working practice within the clinical area and able to adhere to both by self and colleagues, and to challenge staff about their location.

Ensure carer / family and visitors are aware of policies, standards/guidelines relevant to the patient care or the clinical area.

Ensure effective communication with people where there is a degree of confusion or need for clarity e.g. complainants, misunderstanding with staff and patients.

Meet face to face with complainants and communicate in a manner to enable constructive outcomes to be achieved.

Ensure any barriers to understanding are overcome. Plan to resolve complaints at local level and respond to written complaints enabling a constructive outcome within the Trust Complaints Policy.

Ensure effective communication within the team, conduct and attend meetings, and ensure staff’ attend regular team meetings. This may include having to share sensitive and contentious information with staff and positively overcoming a hostile response.

Ensure good communication verbally and via formal documentation and electronic sources with all members of the nursing, multidisciplinary team, patients, family and any other service users.

Detailed job description and main responsibilities

To view the main responsibilities, please see the attached Job Description and Person Specification