Job overview
The North West Ambulance Service (NWAS) is expanding its clinical workforce within our Integrated Contact Centres (ICC).
The post provides an opportunity for motivated and experienced Nurse\Paramedics with a telephone triage experience background to take the next step in their career.
We are looking to recruit to our Middlebrook (Bolton) site. Flexibility and being able to participate in a self-preferencing rota that provides 24-hour cover will be required.
Main duties of the job
The post holder will use their experience and clinical knowledge to effectively navigate and maintain patient safety for all calls awaiting ambulance allocation; up to and beyond the point of ambulance arrival on scene or onward referral following a telephone triage.
Postholders will be responsible for maintaining high standards of care and safety within clinical delivery, actively supporting colleagues to ensure telephone triage is delivered to the highest standards and in a timely manner. The post holder will also provide clinical support to our dispatch, call handling and responding staff.
Detailed job description and main responsibilities
The selection process will be:
Clinical Assessment: 26&27 August 26 at Estuary Point, this will be scenarios pertinent to the Clinical Navigator role.
Successful candidates will be invited for an interview at Estuary Point on the 01&02 September 26.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Experience
Essential
- Expert knowledge of Pre-Hospital and Urgent Care systems, acquired through substantive experience
- Thorough knowledge of 111 and 999 primary and secondary triage processes within UK NHS ASTs
- Experience in working collaboratively with Urgent Care colleagues across other NHS ASTs and other organisational bodies (e.g. AACE)
- Proven knowledge and experience relating to the operation of Primary & Urgent Care Services
- Good understanding and application of qualitative & quantitative research methods in practice
- Experience of system changes, including IM&T system development to support practice
- Knowledge of macro and micro contextual drivers and developments, particularly “Taking Healthcare to the Patient” and Urgent Care Strategy drivers
- Understanding of the commissioning process leading to service development within the NHS
- Experience of working within an NHS Ambulance Emergency Operations Centre or Contact Centre environment
Skills / competencies
Essential
- Politically aware and astute
- Experienced in communicating effectively with both internal and external stakeholders using a wide variety of techniques (e.g. Presentation)
- Innovative thinker and able to develop new solutions
- Evidence of Leadership & Mentoring skills
- Excellent written and analytical skills to provide reports to both Internal & External stakeholders.
- Ability to influence and negotiate with a wide range of stakeholders (e.g. GP’s, CCG’s, Acute services) to develop multidisciplinary working
- Proven decision-making skills, including management of risk
- Excellent IT literacy skills
- Enthusiasm and drive to develop Urgent Care
- Good organisational and planning skills to manage a range of activities
- Development of evidence based clinical practice
- Evidence of persuading Board, Executives and other Senior Managers of the respective merits of different options, innovation and potential opportunities with new practices
- Ability to motivate, performance manage and develop teams and individuals
- Demonstrable compassionate and inclusive leadership
- Experience in the application of HR processes
- Demonstrable experience of line management responsibilities
Values and behaviours
Essential
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best – professional and adaptable and takes pride in work
- Making a difference – act with compassion, kindness and integrity towards everyone
Qualification and knowledge
Essential
- Educated to Degree level in relevant subject; or equivalent level of experience of working at a similar level in this area
- Willing to work towards a Level 7 qualification/education
- Evidence of relevant CPD activities
- Nurse or Paramedic with current NMC or HCPC registration
- Experience of a Specialist or Advanced Practitioner role and/or practice
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Applying for this NHS job
This advert is for Clinical Navigator with North West Ambulance Service NHS Trust in Bolton, England. It is listed as a Band 7 Administrative and IT role. The advertised salary is £49,387 - £56,515 per annum. The contract type is Permanent. The application deadline is 18 Aug 2026.
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