Clinical Governance Administrator

Job overview

Be part of a welcoming, supportive and passionate team that makes a real difference to the lives of women, babies and families every day. We value collaboration, kindness and respect, and we're committed to helping every team member thrive.

By joining us, you'll benefit from:

• A friendly and inclusive team culture where everyone is valued.
• The opportunity to make a meaningful impact on patient care behind the scenes.
• Ongoing learning and development opportunities to help you grow your career.
• A rewarding role within a respected NHS maternity service.
• Working alongside dedicated professionals who are committed to delivering compassionate, high-quality care.
• The chance to contribute to continuous improvement while living our PRIDE values every day.

If you're organised, proactive, and enjoy working in a fast-paced environment where your contribution truly matters, we'd love to welcome you to our fabulous Maternity Team.

Main duties of the job

Attend to all communications, for example, emails, faxes, investigation results/information on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the Governance Team’s attention

Use of e-mail, electronic diaries, intranet/internet, word processing

Working on projects as directed by the Operational Manager

Organise and support higher level meetings, such as medical and nursing divisional governance meetings, and directorate governance meetings on behalf of the Clinical Governance Manager or other senior staff, including attending to take formal minutes as necessary, and the distribution of agendas and associated papers for review

Obtain patient’s case notes and monitor the requesting and tracking of incidents/investigations bringing information to the attention of the Governance Manager as soon as it is available

Provide accurate and confidential information to assist with data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes

Using initiative to respond to queries and problems and develop strategies for updating team on actions taken in the Governance Manager’s absence

Organise and manage workload to deliver service requirements; and plan ahead and liaise with colleagues to ensure continuity of service provision during annual leave

Detailed job description and main responsibilities

• Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from all levels of medical and nursing staff, Social Services and other health professionals and staff and patients and their families. Respond tocomplex enquiries, providing routine and non-routine information and non- clinical advice, resolving problems where possible. Communicate appropriately with patients and their relatives who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g.terminally ill patients, deaf patients, mentally ill patients andelderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rightsin accordance with legislation, policy and procedures
• Attend to all communications, for example, emails, faxes, investigation results/information on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the Governance Team’s attention
• Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. Generateroutine and non-routine correspondence independently
• To develop, implement and maintain office systems to enable the Governance Team to operate smoothly and effectively, this will include developing and maintaining databases and office procedures information
• Use of e-mail, electronic diaries, intranet/internet, word processing
• Providing general clerical duties including filing and photocopying
• Working on projects as directed by the Operational Manager.
• Arranging a variety of meetings, workshops and presentations
• Organise and support higher level meetings, such as medical and nursing divisional governance meetings, and directorate governance meetings on behalf of the Clinical Governance Manager or other senior staff, including attending to take formal minutes as necessary, and the distribution of agendas and associated papers for review
• Any other duties deemed appropriate to the banding of this role

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role