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Job requirements
Essential
14 listedRequirements the employer expects applicants to meet.
- Experience
Previous Call Centre experience
- Values and Behaviours
Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Values and Behaviours
Being at our best – professional and adaptable and takes pride in work
- Values and Behaviours
Making a difference – act with compassion, kindness and integrity towards everyone
- Skills and Competencies
Excellent communication and relationship skills
- Skills and Competencies
Ability to work to strict deadlines with accuracy
- Skills and Competencies
Knowledge of protection and understanding of confidentiality requirements
- Skills and Competencies
Ability to work on own initiative with minimum supervision
- Skills and Competencies
Is able to recognise queries outside of remit and escalate any concerns to appropriate persons
- Skills and Competencies
Ability to seek guidance when required
- Skills and Competencies
Computer literacy with competency using full Microsoft Office package and strong keyboard skills
- Skills and Competencies
Ability to multi task, switching between a range of activities
- Skills and Competencies
Is smart in appearance and is fully aware of and adheres to the dress code policy
- Qualification and Knowledge
Good standard of education of which English GCSE is required
Desirable
Not listed in the available specification.
Job overview
The successful applicant will be responsible for managing inbound telephone calls and ensuring the calls are directed to appropriate services. Working closely with our team of clinical staff including Paramedics, registered Nurses, Pharmacists and Mental Health Nurses.
Applicants must have excellent communication skills and the ability to multitask between a range of activities. Contact Centre experience is required, and full training will be provided to fulfil the role. The team operates on a 24hr basis 365 days a year, any successful candidate would be expected to follow a rolling rota to maintain optimal cover.
Main duties of the job
The post holder will answer inbound calls from operational crews who may request advice from a Senior Clinician. You will be responsible for arranging alternative transport for patients using contracted taxi companies.
You will provide information for operational crews regarding contact details for alternative pathways to provide more suitable care for the patient to avoid hospital admissions.
Detailed job description and main responsibilities
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
Please ensure that you have read and understood the job description and person specification before applying.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Clinical Delivery Coordinator with North West Ambulance Service NHS Trust in Bolton, England. It is listed as a Band 2 Coordinator (discipline unspecified) role. The advertised salary is £25,272 Per Annum. The contract type is Permanent. The application deadline is 28 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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