Clinic Receptionist and Administration Officer

Job overview

To provide a comprehensive Outpatient Administration and Main Reception service to the Ilkeston site. This will be to support University Hospitals of Derby and Burton and Derbyshire Community Health Services.

To provide a 7-day rostered service to the Community Diagnostic Centre which will include MRI, CT, Ultrasound and Point Of Care Testing.

To provide administrative support to the Health Records Department.

This involves working closely and communicating effectively with a Multidisciplinary teams using initiative, tact, and diplomacy.

We have an opportunity for 25.5 hour posts . This will be a 7am to 7pm service.

Flexibility will paramount to this role and for the right candidates we can offer full day shifts or split shifts.

You will be joining an already established team who have patient care and outcomes at the heart of everything they do.

We offer an excellent working package and free on site parking.

This role will require the successful candidate to occasionally work across our local community sites.

If you are considering applying for an internal secondment, please ensure you have discussed this with your line manager and obtained their support prior to submitting your application.

Please be aware that there is no guarantee that you will be released from your substantive post, so you should seek approval before applying as you are applying or a Secondment.

Main duties of the job

Work on own initiative to ensure the work allocated to the post holder is organised to ensure all deadlines are met, and standards are maintained.

To record data, using Lorenzo, SystmOne and the room booking software.

To record and update case note folder location details on the case note tracking system.

To prepare the contents of case notes in accordance with the case note maintenance policy and prepare items for scanning onto the Patient Administration System (PAS) ensuring information is coded in order to ensure that data can be identified and retrieved as and when required.

Provide a courteous and efficient reception service to all Patients attending the hospital, observing confidentiality, overcoming barriers of language and disability etc.

Make follow up appointments for outpatients using the PAS system, generating letters, and completing Outpatients Outcomes and Clinical Coding outcomes on the database as required for the Trust Data collection purposes.

Ensure the 18-week RTT (referral to treatment) end date is captured on PAS system so that the Trust meets the Government targets.

To provide a friendly, helpful, and professional reception service, duties to include cash handling and banking, receipt and distribution of incoming mail, franking and posting.

Closing date of advert: 20th August 2026

Date of interview: 10th & 11th September 2026

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.