Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
12 listedRequirements the employer expects applicants to meet.
- Skills
Ability to work in a busy environment, and deal with a number of different tasks simultaneously
- Skills
Ability to communicate tactfully with patients
- Skills
Ability to resolve issues ‘on the spot’ using own judgement
- Knowledge
An understanding of confidentiality involved with post
- Experience
Experience of using a computer system (e.g. GP clinical IT system)
- Experience
Previous experience of working in a reception/office environment
- Experience
Experience of working with the general public
- Qualifications
Able to demonstrate English and Maths to GCSE or equivalent experience
- Qualifications
IT or word processing qualification (e.g. RSA 2 or equivalent experience)
- Personal Qualities
Ability to work as part of an integrated multi-skilled team member without direct supervision
- Personal Qualities
Ability to determine own work load priorities
- Other Relevant Requirements
Welsh Speaker
Desirable
2 listedAdditional qualities the employer would prefer.
- Qualifications
ECDL
- Qualifications
NVQ Level 1 or equivalent in customer service
Job overview
The ability to speak Welsh is essential for this post.
An exciting opportunity has arisen for clerical officer to join the team at Royal Alexandra Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to the Out Patient Department in the Royal Alexandra Hospital. The post holder will first point of contact for telephone communication. The post holder will work within the Royal Alexandra Hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital. This post is 22.5 hours, Monday to Wednesday but, initially could be Tuesday to Thursday.
Main duties of the job
The purpose of the role is to:
- Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team
- Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply now" to view in TRAC.
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Applicant requirements
Welsh language skills are essential
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Applying for this NHS job
This advert is for Clerical Officer/Receptionist with Betsi Cadwaladr University Health Board in St Asaph, Wales. It is listed as a Band 2 Clerical officer role. The advertised salary is £26,300 per annum pro rata. The contract type is Permanent: Monday to Wednesday but initially could be Tuesday to Thursday. The application deadline is 08 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (25 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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