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Job overview
Full time 37.5 hours per week. Permanent post.
We are looking for a resilient, robust, self motivated clerical officer to join our clerical team. The successful applicant will provide support to several services including the Admission Avoidance Team, Health & Care Hub, Single Point of Access (SPA) and the Hospital@Home team Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
Main duties of the job
Bolton NHS Foundation Trust and Bolton Borough Council are working in partnership to deliver efficient and effective patient-centred, integrated services across the health economy to reduce hospital admissions and support people to remain at home.
In order to meet this objective, we are seeking to appoint a Clerical Officer who is a flexible individual with excellent communication, IT and organisational skills to become part of the clerical team within the Community Services Division.
The posts are 37.5 hours per week over 365 days including all bank holidays on a rota basis . The successful applicant will be expected to demonstrate a flexible approach to working hours to cover the service at times of peak pressure.
Duties will include: Processing referrals, inputting data, taking telephone queries, preparing reports, booking appointments, cancelling clinics photocopying and other general office duties.
Experience of working within healthcare would be preferable, however full training will be provided for the successful candidate(s)
Detailed job description and main responsibilities
Duties will include: Referral Processing, Systems & IT Use, Communication & Coordination, dealing with telephone calls, emails, liaising with internal and external teams, filing, photocopying, scanning and other general administrative tasks
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Education
Essential
- English and mathematics GCSE or equivalent grade 4-9
Desirable
- Previous experience in a busy office environment
- NVQ Administration level 2 or word processing qualification
Knowledge
Essential
- Knowledge of using a range of computer software packages to produce accurate
- Knowledge of working in a similar office/administrative or customer service role
- Knowledge and Experience of dealing with customers/clinicians and work peers, communicating effectively and professionally
Desirable
- Knowledge of working within a healthcare environment
Experience
Essential
- Experience of working in a busy office environment with the ability to prioritise
- Ability to following instructions accurately
- Experience of working under pressure to meet deadlines
- Understanding of confidentiality and GDPR
Desirable
- Understanding of referral pathways
- Evidence of maintaining information systems specifically LE2.2
skills and ability
Essential
- Strong attention to detail for accurate data recording/inputting
- Efficient time management
- Good Organisational Skill
- Ability to work effectively as part of a team
- Proactive and solution focussed
Desirable
- Awareness of safeguarding principles
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Applying for this NHS job
This advert is for Clerical Officer with Bolton NHS Foundation Trust in Castle Hill Centre. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 01 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (18 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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