Clerical Officer

Job overview

An exciting opportunity has arisen for admin and clerical staff to join the Neurology Long Term Conditions and Stroke Community Therapy teams.

We have opportunities available to work within our Neurology Long Term Conditions and Neurotherapy and Stroke Therapy Services . The role will be to provide administrative support to services and part and full time hours would be considered. Candidates must be highly motivated and able to multi-task in a busy administration office. Excellent communication skills are essential as you will be expected to work with a diverse range of people. Good IT skills and attention to detail are also a must; we aim to deliver a high standard of service to our patients and medical team.

The department oversees a high volume workload, so you must be able to demonstrate experience of meeting deadlines. The ability to work effectively as part of a team is essential.

Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.

Main duties of the job

Main roles and responsibilities will include

• Storage, retrieval and archiving of case notes to support outpatient episodes, customer service, patient registration and data input.
• Maintain knowledge of filing systems and ability to file casenotes in correct location. Understand importance of accurate and timely filing.
• If casenotes are not in main storage areas use tracking system to locate and request where necessary.
• Action any telephone request from colleagues, patients, outside agencies.
• Update LE2.2 tracking system to show location and current status of casenotes in relation to document management.
• Filing confidential information away into the casenotes and retrieving casenotes for consultants, secretaries or nurses.
• Registering of referrals and booking appointments on the Trust systems
• Daily checking of the Envoy system to ensure cancellation slots are fully utilised.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience, please take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.