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Job overview
Band 2 Clerical Officer - Full time
This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre.
The successful candidate will join our busy Head and Neck Care Group team on a Full-Time basis and be responsible for registering new referrals, booking appointments via IPM & E- referral , answering telephone queries and general office tasks. You will work closely with our existing admin team staff and also interact with patients on the telephone. Good communication skills are essential.
Main duties of the job
Band 2 Clerical Officer
Main duties of the job
Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily. Accuracy and attention to detail is essential.
Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone.
The post holder must be self-motivated and able to work well under pressure.
Experience in the NHS would be preferable, however full training will be given.
Detailed job description and main responsibilities
Band 2 Clerical Officer
The successful candidate will join our busy Head and Neck team and be responsible for booking appointments via IPM and E-referral, answering telephone queries and general office tasks. You will work closely with our existing clerical staff but also interact with the patients on the telephone. Good communication skills are essential.
Main duties of the job
Applicants should demonstrate good IT/keyboard, communication and organisational skills. You will be required to work well under pressure. We treat high volumes of people daily. Accuracy and attention to detail is essential.
Duties will include dealing with referrals; arranging appointments; data entry; telephone enquiries and general office tasks. You need to be able to provide an optimum level of customer service to patients and staff, both in person and over the telephone.
The post holder must be self-motivated and able to work well under pressure.
Experience in the NHS would be preferable, however full training will be given.
Person specification
Other
Essential
- Ability to adapt and a flexible approach to change
Skills
Essential
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
- Ability to use Word / Excel
Knowledge
Essential
- Understanding of issues around confidentiality
Experience
Essential
- Experience of dealing with confidential matters
- Experience of working in a busy office
Qualifications
Essential
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
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Applying for this NHS job
This advert is for Clerical Officer - Head and Neck with Liverpool University Hospitals NHS Foundation Trust in Liverpool, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 13 Jul 2026.
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