Clerical Officer - ED

Job overview

Permanent | Full and Part-time Hours

Part Time - 17 hours - To be worked flexibly across a 24/7 rota Full Time - 37.5 hours - To be worked flexibly across a 24/7 rota

Please confirm which hours you would prefer to do on your application.

We're looking for someone to join our reception and clerical team, where you’ll help ensure the smooth running of our busy Emergency Department. You’ll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We’re looking for someone with a caring attitude, quick thinking, and a desire to help.

About You:

• Educated to GCSE level or have equivalent experience.
• Previous experience in a public-facing role with general office responsibilities.
• Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.
• A team player with a desire to contribute to the care and support of others.

We’d love to hear from you if you’re passionate about making a difference in the Emergency Department!

Main duties of the job

Reporting to the Deputy Divisional Manager, your responsibilities will include:

• Provide a welcoming reception service for patients, ambulance staff and visitors.
• Support "resus" situations by taking essential patient details.
• Register patients and ensure accurate data entry in the Careflow PAS system.
• Direct patients to appropriate areas and answer questions with excellent customer service.
• Maintain strict confidentiality and uphold professionalism in challenging situations.
• Schedule follow-up appointments

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Please note: We do not offer visa sponsorship for part-time roles.

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, we’re building a workplace where everyone belongs.

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Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.