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Job overview
VACANCY FOR A BAND 3 CLERICAL ASSISTANT
Medicine Division
Respiratory Medicine
An exciting opportunity has arisen for an enthusiastic, organised, and motivated Clerical Officer to join our busy Respiratory Department at Royal Bolton Hospital.
We are looking for an individual with excellent communication and organisational skills who enjoys working in a fast-paced environment. As part of our administrative team, you will provide high-quality clerical support to our clinicians, nursing staff, and patients, helping to ensure the smooth running of outpatient clinics and respiratory services.
This is an excellent opportunity for someone who takes pride in delivering outstanding customer service and wants to contribute to improving the patient experience within the NHS.
Main duties of the job
What you'll be doing
- Managing appointments, referrals, and clinic schedules.
- Maintaining accurate patient records and updating electronic systems.
- Answering telephone and email enquiries efficiently.
- Supporting consultants, nurses, and the wider multidisciplinary team with administrative tasks.
- Ensuring patient information is handled confidentially and in line with NHS policies.
What we're looking for
We are seeking someone who:
- Has excellent communication and interpersonal skills.
- Is well organised with strong attention to detail.
- Can prioritise workload and work effectively in a busy environment.
- Is confident using Microsoft Office and electronic patient record systems (or willing to learn).
- Enjoys working as part of a supportive team while also using their own initiative.
- Has previous administrative or customer service experience (NHS experience is desirable but not essential).
Why join us?
Working within the Respiratory Department means becoming part of a compassionate, supportive, and forward-thinking team committed to providing high-quality care for our patients. We value our staff and are dedicated to creating a positive working environment where everyone feels respected, supported, and encouraged to develop.
Detailed job description and main responsibilities
For further information regarding the key responsibilities of this role please see the attached job description. If you have any further questions regarding this role please do not hesitate to contact us via the information below.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Skills
Essential
- Maintain quality administration services
- To be able to work effectively as part of a team or and under own supervision using own initiate
- To demonstrate the ability to plan, develop, organise and prioritise your work to meet essential deadlines and changes in priority
- To demonstrate the ability to use IT systems and software
Desirable
- Use of Civica
- Experience in excel
Knowledge
Essential
- Able to organise own workload
- An understanding of the service, relevant legislation
Desirable
- Understanding of Integrated Community Service Division
Experience
Essential
- Previous admin / clerical experience
- Experience of using a range of computer software packages and programmes including LE2
- Experience of using IT systems in place within the NHS
- Experience of working in a office environment and dealing with telephone enquiries
- Evidence of managing, organising and maintaining information systems
Desirable
- NHS admin / clerical experience
- Understanding of civica scheduling system
- Knowlegde relating to BI and local data management
Qualifications
Essential
- English and Maths GCSE level or equivalent
- NVQ Business administration / secretarial qualifications to level 3 or equivalent experience
- Previous administration / clerical experience in an office based setting
- Evidence of continued professional development
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Applying for this NHS job
This advert is for Clerical Assistant with Bolton NHS Foundation Trust in Musgrave House - Royal Bolton Hospital. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum (pro rata). The contract type is Permanent: 30 hours over four or five days. The application deadline is 01 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (18 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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