CHIS Support Manager

Job overview

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare or working on the Staff Bank within these organisations. Nursing and AHP vacancies are also open to Student Nurses and Newly Qualified Nurses/AHPs.

We are seeking an experienced and motivated CHIS Support Manager to lead and coordinate the administrative functions of the Child Health Information Service (CHIS).

As a Band 5 administrator, you will have overall responsibility for ensuring the delivery of efficient, effective and patient-focused administrative support. You will design, develop and maintain systems and processes that support the patient journey, improve service delivery and reduce duplication and waste.

The successful candidate will lead and line manage a team of administrative staff, ensuring high standards of performance, quality and customer service. You will work closely with colleagues and stakeholders, monitor performance, support service improvements and ensure compliance with Trust policies and procedures.

Main duties of the job

• Provides specialised support to senior management or a client group in a specific discipline or area of expertise. In some roles this may include delivering training in small groups or on a 1-2-1 basis to support people to use systems or understand processes.
• Determines the scope, systems and processes for the provision of locality/directorate activity and oversees the co-ordination of information or activity. Ensures that the team resources are developed and used effectively to maximum capacity ensuring potential efficiencies are identified.
• Develops and maintains business process systems including plans, risk registers, statutory returns, performance and quality tools. Looks at data across the locality/directorate and analyses information to assess trends and patterns, makes predictions and provides reports to help senior management or the client group manage performance and plan for the future.
• Develops and monitors Standard Operating Procedures (SOP) for the administrative services across the locality/directorate acting as the specialist in this area and adapting and changing these as services evolve in line with external commissioning/national guidance.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

Detailed job description and main responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.