Change Delivery Manager (Band 7)

Job overview

This is an exciting opportunity to take a leading role in driving divisional and Trust-wide transformation within Airedale General Hospital. As a Change Delivery Manager, you will directly impact patient care and service delivery by identifying and implementing innovative solutions to optimise productivity, improve quality and foster a culture of continuous improvement. Collaborating closely with clinical, operational, finance and workforce teams, you will function as a trusted partner, driving projects that ensure the best use of resources and measurable performance outcomes.

Main duties of the job

In this role, you will be responsible for supporting the Trust’s Working to Achieve Value and Excellence (WAVE) programme. While the divisions will be responsible for delivering their initiatives, you will be responsible for providing transformation, improvement, change management and delivery support for your assigned division. You will also be responsible for supporting your division in providing the required governance and assurance to the WAVE Oversight & Assurance Group on the progress of initiatives. You will also own multiple Trust-wide initiatives.

As a Change Delivery Manager, you will integrate NHS Quality Improvement (QI) principles into your work, utilising proven methodologies and tools to drive measurable improvements. By embedding QI strategies, you will enhance care delivery processes, reduce variation, and create sustainable improvements. You will also need to work closely with other PMO and business partners within the digital transformation and Securing the Future (NHP) teams, ensuring the Trust has one approach to change management and transformation across all programmes.

Detailed job description and main responsibilities

Change Delivery and Productivity

• Support divisions and provide the required governance and assurance to the WAVE Oversight & Assurance Group on the progress of initiatives across the Trust.
• Lead and own multiple cross-cutting WAVE & WRP initiatives within assigned division.
• Develop and lead divisional improvement plans, ensuring alignment with organisational goals.
• Collaborate with clinical, operational, finance and workforce teams to identify and deliver measurable productivity improvements.
• Actively work within divisions, engaging directly with teams on the ground to evaluate processes and implement solutions.

Quality Improvement

• Embed NHS Quality Improvement (QI) principles, leveraging tools such as the Plan-Do-Study-Act (PDSA) cycle, Process Mapping and statistical process control to drive measurable change.
• Apply evidence-based methodologies to reduce variation, enhance care delivery processes, and achieve sustainable improvements aligned with NHS goals.
• Promote a culture of continuous improvement by coaching and supporting divisional teams in QI techniques.

Change Management

• Act as an ambassador for change and transformation programmes.
• Lead on change management strategies, fostering stakeholder buy-in.
• Apply recognised methodologies (e.g., ADKAR, Kotter, DMAIC) to ensure successful implementation and sustainability of initiatives.
• Ensure good communication with Organisational Development team, the EPR team and the StF team and divisional teams to ensure consistency between projects.

Stakeholder Engagement

• Work collaboratively with divisional leadership and multidisciplinary teams to embed change.
• Facilitate workshops, meetings, and training sessions to support productivity improvements.
• Significantly contribute to planning and delivery for the annual waste reduction conference.
• Function as a key liaison between the division, finance, HR and informatics.

Governance and Reporting

• Maintain comprehensive project documentation, ensuring adherence to governance frameworks.
• Monitor and report on project milestones, risks, and outcomes to stakeholders.
• Identify and share lessons learned across divisions to promote best practices. Maintain high standards in documentation and production of presentation.
• Develop and maintain plans, risk controls, dependency controls, toolkits and other project controls for the programme.

Data Analysis and Insights

• The analysis and interpretation of complex and multi-faceted information is critical to this role. The post holder will develop key performance indicators and promote an approach of collecting and analysing quantitative data to support service improvement and seeks to determine how to make evidence-based practice work and whether any changes made were an improvement.
• Create dashboards and reports to track divisional performance and project outcomes.
• Use benchmarking and trend analysis to identify areas for improvement.
• Gather, analyse, and present complex datasets to inform decision-making.
• Quality assure information used by assessing whether analyses are robust, investigating data anomalies identified during analyses and instigating corrective action where required.
• Apply systematic methodologies for change to deliver efficient quality improvement, change management, benefits realisation, desired results and benefits for patients, staff and the organisation.
• Prepare, produce and provide highly complex and sensitive information reports from the various systems used across the services.
• Work with teams in the capture, identification, analysis and interpretation of data and information.
• Use skills of inputting and manipulating information into computer databases and systems.

Communication and Relationship Skills

• Develop and deploy communication strategies appropriate to the level and complexity of change within projects.
• Employ expert negotiation and diplomacy skills with all key working relationships to communicate highly complex and frequently sensitive or contentious information necessary to achieve the programme goals.
• Lead on specific delegated integrated initiatives, deliverables and activities.
• To be able to process manage specific projects which may involve developing good working relationships with the clinical body and with other stakeholders in the development of care pathways
• Develop robust communications processes for all the projects and communicate effectively the progress of implementations across all key stakeholders.
• Plan and facilitate group discussions and workshops, encourage participation and collaborative working of stakeholders

Responsibility for Financial and Physical Resources

• Define and agree financial plans for the programmes, projects as appropriate.
• Work with divisions to ensure opportunities are exploited (e.g., quality improvements, cost improvements, service productivity increases)
• Proactively manage the resources assigned to the project and escalate any resource issues to the Senior Change Delivery Manager in a timely manner.
• To support the development of innovative business cases for redesign of services with an emphasis on making the best use of technology to improve service delivery, optimise clinical processes and manage patients more efficiently.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.