Job overview
Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS.
This is an excellent opportunity to gain experience within our CAU Booking team. Booking outpatient appointments, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.
The General Surgery service hours are 8.00am - 6.00pm Monday - Friday, therefore your working pattern will be between these hours.
You will be working closely with other team members, medical secretaries, clinicians and management team to ensure patients are managed appropriately.
Main duties of the job
You will need to have excellent customer care skills; extensive training will be provided to gain a thorough understanding of the trusts access policy and the 18-week RTT pathway guideline.
Previous healthcare administration would be an advantage but not essential for the advertised role as training will be given. Knowledge of using Microsoft Word and Excel would be preferable. Our General Surgery team will offer you a supportive, friendly working environment where you will gain experience of an NHS administration format.
Detailed job description and main responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Skills
Essential
- Computer literate and appropriate keyboard skills
- Customer care experience
- Excellent telephone manner
Qualifications
Essential
- Good education (to GCSE level)
- Good level of written & spoken English
Experience/Knowledge
Essential
- Administrative experience
- Competent using Word Office
- Awareness of National Patient Access targets
- Knowledge of Patient Centre or similar systems
- Administration experience
- Waiting list experience
- Knowledge of Trust Access Policy
Desirable
- Excel spreadsheet skills
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Applying for this NHS job
This advert is for CAU Booking Clerk - General Surgery with Maidstone and Tunbridge Wells NHS Trust in Tunbridge Wells. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum pro rata. The contract type is Permanent. The application deadline is 26 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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