CAU Booking Clerk - ENT

Job overview

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS.

We are looking for an ENT Booking Clerk on a permanent contract.

This is an excellent opportunity to gain experience within our CAU Booking team. Dealing with new referrals, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.

The ENT service hours are 8.00am - 6.00pm Monday - Friday, therefore your working pattern will be between these hours.

The Head and Neck Directorate accounts for over one third of the Trust’s outpatient activity, this team is a key department within the trust ensuring we provide a high quality, timely service to our patients. You will be working closely with other team members, medical secretaries, clinicians and management team to ensure patients are managed appropriately.

Main duties of the job

You will need to have excellent customer care skills; extensive training will be provided to gain a thorough understanding of the trusts access policy and the 18-week RTT pathway guideline.

Previous healthcare administration would be an advantage but not essential for the advertised role as training will be given. Knowledge of using Microsoft Word and Excel would be preferable. Our ENT team will offer you a supportive, friendly working environment where you will gain experience of an NHS administration format.

Detailed job description and main responsibilities

We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.