Cardiology Waiting List Scheduler

Job overview

We are looking for an exceptional candidate to join the Directorate of Women’s, Children, Cardiovascular Science within Imperial College Healthcare NHS Trust, as Cardiology Waiting List scheduler.

The Cardiology and Cardiothoracic Service at Imperial College Healthcare Trust is one of the largest services in the UK providing Cardiology & Cardiothoracic services across two hospital sites; Hammersmith Hospital, and St Mary’s Hospital.

Areas of expertise include; scheduling surgeries and procedures for patients awaiting for Cardiology treatment.

The service has three inpatient Cardiology & Cardiothoracic providing acute, specialist and post-surgical care to patients. There are two large dedicated Cardiology & Cardiothoracic outpatient departments, a day surgery unit and diagnostic unit from which Cardiology and Cardiothoracic services are provided.

The post holder will work alongside their management colleagues and the lead consultants and nurses for the subspecialties they are responsible for.

If you are ambitious who can demonstrate creative, innovative, forward thinking and have the skills to deliver change effectively whilst maintaining operational delivery. Able to respond to what is happening in the moment and work collaboratively with clinical colleagues to develop services. Adaptable and flexible in your communication and influencing style then please get in touch!

Main duties of the job

• To telephone patients in accordance with the Trust Access Policy to offer admission and appointment dates within timeframes identified by the Trust.
• To handle sensitive and difficult conversations with patients- always showing empathy, professionalism, and understanding.
• To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and colleagues face to face and on the telephone.
• To liaise with medical, nursing and administrative staff as well as consultants and General Practitioners as required, seeking guidance and advice as necessary.
• To produce letters regarding admission and appointment dates for patients and GPs in a timely fashion and ensure letters are accurate and up to date.
• To work on a rotational basis covering all specialties supported by the Inpatient Access team, communicating clearly and effectively with Pre-Operative Assessment, all surgical specialties, and patients to ensure their planned treatment runs as smoothly and safely as possible on the day.
• To ensure that the departmental telephones are answered and calls dealt with, or passed on to the appropriate member of staff.
• To work closely with other departments within the Trust, including Site Operations Team, Bed Managers, Pre-Assessment Clinic Staff, Patient Advice and Liaison Team, Medical Secretaries, Theatres Staff and Clinical Staff, and service managers.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.