CAMHS Business Manager (N&S OPD)

Job overview

At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all.

This is an exciting opportunity for a motivated leader with strong operational experience who thrives in a dynamic clinical setting and is passionate about improving outcomes for children, young people and families. The successful candidate must be a proactive and highly organised Business Manager to support the operational and strategic delivery of our National & Specialist CAMHS Outpatient Services. This requires strong problem-solving, planning, and influencing skills within a complex, specialist outpatient department

Main duties of the job

• Ensure effective operational systems are in place to meet Care Quality Commission (CQC) standards and deliver high-quality services. •    Oversee performance reporting, manage waiting times, monitor data quality, and support clinical activity reporting. •    Lead on risk management, health and safety compliance, incident reporting, and business continuity planning. •    Support clinical teams with performance insights and data analysis. •    Contribute to business planning, strategic proposals, and service improvement initiatives, including marketing and communication. •    Manage staffing processes, oversee expenses and invoicing, and ensure accurate financial and activity reporting. •    Line-manage administrative and clerical teams, including recruitment, supervision, appraisals, and training compliance. •    Address performance issues within the team in accordance with Trust policies. •    Lead on service-wide projects, support ICT implementations, and resolve estates issues promptly.

Detailed job description and main responsibilities

Operational & Performance Management

• Ensure operational systems meet CQC standards and support high quality service delivery. •    Oversee performance reporting, waiting times, data quality (ePJS), and clinical activity monitoring. •    Lead on risk management, health and safety compliance, Datix reporting, and business continuity planning. •    Support clinical colleagues with performance data, insights and reporting.

Business & Service Development

• Contribute to service business planning, strategic proposals, and service improvement initiatives. •    Support marketing and communication activities for the service.

Finance & Information Management

• Manage staffing establishment processes (ECFs), expenses, invoicing and income monitoring. •    Coordinate monthly performance reports and contribute to commissioning returns. •    Work with teams to ensure accurate recording of clinical activity and achievement of waiting time targets.

People Leadership

• Line manage administrative and clerical teams across CAMHS Outpatients. •    Oversee recruitment, supervision, appraisals, PDPs, and training compliance. •    Manage performance issues (sickness, conduct, capability, time keeping) in line with Trust policies.

Project & Operational Support

• Lead service wide projects as delegated by the Service Manager. •    Act as E Rostering super user and support ICT implementation projects. •    Ensure estates issues are escalated and resolved promptly.