Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
10 listedRequirements the employer expects applicants to meet.
- Knowledge
Excellent communication skills, including written and verbal – able to take and record information at all levels including health professionals, patients, and general public
- Knowledge
Knowledge of the NHS functions, and how it operates
- Knowledge
Knowledge of Information Governance and confidentiality
- Knowledge
Safety Focus – ensures a focus on personal safety during their routine working day and within their environment
- Experience
Proven experience of working with patients, general public and/or clinical staff supporting service delivery
- Experience
Working knowledge of Microsoft word and excel packages
- Experience
Demonstrable expertise in using IT systems and hardware, and communications devices
- Experience
Experience of working within an administrative role responding to conflicting demands and priorities
- Qualifications
NVQ level 2 or equivalent
- Qualifications
Educated to GCSE or equivalent level
Desirable
6 listedAdditional qualities the employer would prefer.
- Knowledge
Decision-making considering wider impact
- Knowledge
Flexibility – successfully adapts to changing demands and conditions
- Knowledge
Knowledge of NHS Community Services
- Experience
Experience of working within a non-scripted call handling environment as a call analyst
- Experience
Working knowledge of System 1 and other specialist software packages
- Experience
Team Player – excellent at achieving results with others
Job overview
Are you able to self motivate and work under pressure? Would you like a mixture of home and office working ? Are passionate about patient care ? If you can answer yes to all of these then we would like to hear from you.
The Care Coordination Centre (CCC) is the single point of access for patients that need care in the community. Operational 24 hours per day, 7 days per week we are the referral route for both East and West Suffolk based patients.
The Care Coordination Centre has established itself as the starting point for many specialist services as their dedicated referral route and is expanding all the time.
If you are looking for a new or change of career. Are passionate about customer service and patient care this could be the role for you. If you are a good communicator, self motivated, organised and able to work both independently and as part of a team.
This is a permanent Full time position 37.5 hours per week Weekend working and early evening working is part of the position Sustainable Home internet is required to support remote working when applicable
Main duties of the job
- Receiving and processing all forms of communication into the Care Co-ordination Centre, in a timely fashion to support effective delivery of patient care
- Responsible for entering the registration data into appropriate IT systems and the co-ordination of patients’ treatment.
- Perform secretarial duties and clinical administrative duties for appointment clinics as well as community clinical staff visits.
- Facilitate the scheduling of patient visits in accordance with agreed prioritisation rules
- Ensure the allocation of referrals to the appropriate teams/specialties.
- Act as first point of contact with patients, public and referrers to support service delivery and respond to concerns.
- Support the signposting of patients/public and referring clinicians to other services where appropriate.
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
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Applying for this NHS job
This advert is for Call Analyst - Care Coordination Centre with East Suffolk and North Essex NHS Foundation Trust in Colchester, England. It is listed as a Band 2 Analyst role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 14 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (04 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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