Job overview
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Job overview
The Child and Adolescent Mental Health Service (CAMHS) Shropshire, Telford and Wrekin have an exciting opportunity for a Band 4 Business Support Officer (BSO) to join their Mental Health Support Team (MHST). The role is a permanent one and you will be working 37.5 hours a week, based at Severn Fields Health Village. You will need a full driving licence and access to a car insured for Business Use as this role requires you to be able to travel between sites and community locations as needed.
The MHST provides early intervention within schools to support children and young peoples' mental and emotional wellbeing.
As the BSO, you will establish and maintain a business support infrastructure necessary to assist the Service Manager, Team Managers and Performance Manager in meeting the Trusts objectives and targets. This will include the development of systems and processes to monitor performance against the Trust’s Key Performance Indicators (Quantity & Quality). You will analyse reports, extract data and feed this back in a format that can be used within Services/Teams for planning and supervision purposes.
Come and join us in 2026 and make a difference to children and young people in the Shropshire, Telford and Wrekin area!
Main duties of the job
Main duties of the job
- Request information / activity reports that are required on behalf of the Service Manager and Team Managers.
- Provide a central point of contact to respond to/resolve any queries where appropriate in relation to performance/outcomes.
- Provide administrative support.
- Attend and arrange meetings and take and distribute minutes and relevant information.
- Process and manage general HR relevant information and systems for staff within MHST.
- Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required.
- Provide regular monthly Service/Team updates as required.
- Ability to use software programs, including MS Office applications and Power BI, and a range of office equipment including multi-function device for photocopying, printing, scanning etc.
- Attend and participate in BSO Meetings in ST&W Care Group and work with BSOs and admin staff for collective peer support, sickness/leave cover and to keep abreast of updates relevant to role.
- Participate in regular supervision and deliver 1:1 supervision with identified administration staff as directed. Report any training issues and needs.
- To deliver appropriate training to staff and support induction for new members of staff and produce appropriate training plans/s for the role.
- Be accessible wherever possible at all times within core working hours.
Detailed job description and main responsibilities
Detailed job description and main responsibilities
For more information relating to this position please refer to the job description and person specification.
Person specification
Skills
Essential
- Good working knowledge/experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint.
- Ability to work autonomously, prioritise own workload and act on own initiative to agreed deadlines.
Knowledge
Desirable
- Experience and knowledge of Power BI reports
- Experience and knowledge of Healthroster or ESR systems
Experience
Essential
- Significant experience in administration duties. Previous experience of setting up office/ administrative systems
- Ability to plan, schedule and organise day to day work and travel between Trust sites across a wide geographical area as deemed necessary to Service requirements.
Desirable
- Experience in the NHS with knowledge/experience of Patient Clinical Information Systems
Qualifications
Essential
- NVQ Level 3 Business Administration (or equivalent level of experience)
- OCR/ RSA III or equivalent experience
Desirable
- BTEC Diploma in Business Administration (Level 1)
WhatsApp job alerts
Get instant WhatsApp alerts for Band 4 Administrative and IT roles in Shrewsbury
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Business Support Officer with Midlands Partnership University NHS Foundation Trust in MHST CAMHS STW at Severn Fields Health Village. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 02 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.