Job overview
The Business Support Officer will be responsible for providing high quality, professional and confidential administrative and business support to the senior management team, including co-ordinating operational and resourcing tasks, processing documentation, drafting communication materials and organising meetings and events.
They will also provide accurate and efficient data validation and reporting in response to routine planning and financial schedules and other information requirements of key internal and external stakeholders, including Health Education and Improvement Wales, Health Boards and Trusts, Universities and Welsh Government.
The post holder will be responsible for the management of day-to-day queries received from Health Boards and Trusts and other stakeholders in relation to on-going projects and programmes, acknowledging messages, supplying standard responses and escalating as appropriate.
If the successful candidate does not possess the NVQ Level 4 Business Administration qualification, full support and funding will be given to ensure this is completed.
Main duties of the job
- Assisting in Planning and Design, including co-ordination and documentation of operational and resource tasks
- Developing and maintaining close working links with Finance for the purposes of reconciling workforce and financial data, as well as other stakeholders
- Co-ordinating event planning, communicating with suppliers
- Undertaking small scale projects
- Working with the budget holder, using oracle to raise requisitions and receipt incoming invoices in a timely manner. Collating financial information to give updates to colleagues
- Assist with arranging travel including booking of hotels/transport
- Request new/replacement IT equipment and software following through to ensure delivery by IT service desk
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Applicant requirements
Welsh language skills are desirable
Person specification
Experience
Essential
- Educated to NVQ Level 4 in Business Administration or equivalent level of qualification or significant equivalent previous proven experience
- Understanding of the need to maintain confidentiality
- Significant knowledge and experience of Microsoft Office, Outlook and the ability to adapt computing skills to new software as required, and a working knowledge of clerical, administration and HR procedures
- Ability to work as part of a team and recognise the needs of others and their demanding workloads, to achieve deadlines and outcomes together
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Applying for this NHS job
This advert is for Business Support Officer - Pharmacy with NHS Wales Shared Services Partnership in Imperial Park unit 5. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,813 - £27,890 per annum. The contract type is Permanent. The application deadline is 24 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (14 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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