Job overview
Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
An exciting opportunity has arisen in the Musculoskeletal Service for Shropshire and Telford (MSST) for a professional leader to join our Admin team as a Business Support Manager. The role supports our clinical services within Shropshire, Telford and Wrekin. MSST delivers patient centred MSK care within hospital and community locations all over the county.
The successful candidate will manage and monitor a range of KPI's, lead a large admin based team, and will be instrumental in driving positive change. You will need to have a positive and friendly manner, excellent IT skills and experience within improvement projects.
Main duties of the job
- Ensure oversight of all service KPI's across the Referral Centre Team, Secretarial team and RTT team
- Manage and monitor RTT lists, waiting lists and urgent patient pathways
- Monitor harms processes and datix
- Lead on service improvement with a positive drive for change
- Be a first point of contact for partner organisations
- Drive experience improvement for service users
Detailed job description and main responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Person specification
Other
Essential
- Able to meet the travel requirements of the post
Experience
Essential
- Previous supervisory or line management experience
- Experience of working within a team
- Database experience and the ability to use data and information to underpin decision making
- Demonstrable secretarial and administrative experience
- Experience of budgetary management
- Previous supervisory experience in a multi-disciplinary administrative function to include communicating with staff at all levels
Knowledge and Skills
Essential
- Knowledge of team management principles, NHS Knowledge and Skills Framework and the appraisal process
- Excellent organisation skills, time management skills, well-motivated, able to act on own initiative but willing to take direction
- Ability to engage positively with all staff, stakeholders, clients and members of the public
- Confidentiality and sensitivity in working with staff, clients and stakeholders
- Excellent presentation, verbal and written communication skills
Training and qualifications
Essential
- Educated to degree or equivalent level of education, i.e NVQ Level 5, or able to demonstrate equivalent standard or experience
- To have undertaken advanced training in electronic booking systems or equivalent experience
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Applying for this NHS job
This advert is for Business Support Manager with Shropshire Community Health NHS Trust in Shrewsbury, Midlands, England. It is listed as a Band 5 Manager and corporate role. The advertised salary is £32,073 - £39,043 per annum/pro rata. The contract type is Permanent. The application deadline is 29 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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