Business Support Manager

Job overview

We are pleased to offer an opportunity for a Business Support Manager (Band 6) to join the Operations team, providing professional, proactive and flexible support across the Chief Operating Officer’s portfolio.

This role is central to supporting the delivery of QVH’s Strategic Objectives, annual goals and key performance priorities, ensuring a strong focus on performance oversight, structured delivery, and continuous improvement.

The post holder will work closely with the Deputy Chief Operating Officer and senior operational colleagues to support a diverse portfolio of work, bringing a project management approach to the coordination and delivery of key strategic initiatives.

Main duties of the job

The Business Support Manager will play a pivotal role in enabling effective delivery across the COO portfolio, with responsibilities including:

• Supporting the delivery and monitoring of Trust strategic objectives, performance metrics and operational priorities
• Coordinating and contributing to the production of Integrated Quality and Performance reporting, providing analysis and insight to inform senior decision-making
• Supporting the effective running of governance processes, including Integrated Quality and Performance Meetings
• Providing high-quality briefings, reports and presentations for senior leaders and Board-level discussions

A key focus of the role is providing project and programme support across a range of strategic priorities. This includes:

• Planning, coordinating and monitoring programmes of work to ensure delivery to agreed timescales
• Supporting service transformation, pathway redesign and quality improvement initiatives
• Identifying risks, tracking progress and supporting mitigation plans
• Coordinating input from multiple stakeholders to ensure successful delivery of complex workstreams

The post holder will also support the implementation of key Trust developments, including new systems and service improvements, ensuring a structured and disciplined approach to delivery.

Detailed job description and main responsibilities

• Responsible for supporting the Key Strategic Objectives, annual goals and watch metrics within the Chief Operating Officer’s (COO) responsibility, identifying areas of variance and highlighting areas for intervention and action to address performance gaps.
• Responsible for co-ordinating the management of the Integrated Quality and Performance Meetings with the Deputy Director of Performance and Insights, and the CEO Business Manager to ensure these run efficiently and effectively.
• Responsible for the production of operational performance reporting through the Integrated Quality and Performance Report, liaising with internal general managers, business intelligence unit and relevant trust leads to analyse and provide insights to support Board and Sub-committee reports.
• Provide written and verbal narrative briefings to the COO where required in advance of Board, sub committees, Hospital Leadership Team and Team Brief.
• Acting as Quality Improvement Lead for the operations team, attending training, and sharing learning across the operations team and wider across the trust.
• Provide project support to the changing agenda of operational priorities, taking an intelligent and agile approach to this highly dynamic area
• Provide project support for the effective delivery of trust wide quality improvement programmes such as outpatient transformation work streams, Patient Knows Best and other key development priorities, working to tight timescales
• Development and oversight of COO team action plan to address themes within the staff survey.
• Develop effective weekly operations meetings structured with agendas to support the development of the operations teams, inviting colleagues from across the trust where required.
• External horizon scanning re new operational guidance, relevant training courses for the team to ensure continuous development, and external opportunities for us to share best practice.
• Support the development of business cases, policies and plans, co-ordinating input from a number of sources and bringing complex information together in draft form for senior review.
• Support the oversight of the COO team mandatory training compliance and annual appraisal compliance.
• Oversight and review of operational policies to ensure these are reviewed regularly and up to date with relevant best practice.
• Lead on external return requirements to ensure delivery against timescales
• Lead individual projects including analysing complex document and statistics, writing reports and protocols, undertaking surveys as necessary
• Develop policies and protocols for own work area and propose changes which may impact across the organisation
• Support the COO and senior team in developing the service in line with local and national targets, policy, agreed standards of care and Trust vision.