Job overview
Please Note: We are unable to provide sponsorship for this position
Do you thrive in a fast-paced or customer service environment? Are you confident handling high volumes of calls while delivering excellent customer care? If so, we’d love to hear from you.
We’re looking for a Booking Coordinator to join our busy and friendly Central Booking Team. In this role, you’ll provide a professional and efficient booking service for patients and clinical teams, ensuring every patient receives a positive experience.
Using multiple IT systems (including ERS and Lorenzo – training provided), you’ll manage patient referrals and appointment bookings, helping guide patients through their care pathway from initial referral to follow-up appointments or surgery.
Working Hours
- Monday – Thursday: 08:00 – 18:00
- Friday: 08:00 – 17:30
Join a supportive, team-focused department where colleagues work together to deliver an outstanding service for patients.
This vacancy offers permanent and fixed term positions. Please indicate on your application which position you're applying for.
Main duties of the job
This role is ideal for someone who:
- Has experience in a busy call centre, customer care, or high-volume administrative environment
- Is confident handling calls and communicating clearly with patients and colleagues
- Can prioritise tasks and meet deadlines in a fast-moving team
- Works well both independently and as part of a supportive team
Please see attached Job description and person specification for full details of roles and responsibilities.
Detailed job description and main responsibilities
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Experience
Essential
- Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems
- Experience working in an administrative environment
- Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance
Desirable
- Experience in customer / patient contact
- Recent experience within the NHS
Knowledge & Skills
Essential
- Able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi-disciplinary team
- Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines.
Desirable
- Existing knowledge of patient administration processes used within the NHS
- Existing knowledge of NHS policies and procedures
Education Qualifications & Training
Essential
- GCSE grade C/4 in English Language and Maths
Desirable
- Basic IT qualification
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Applying for this NHS job
This advert is for Booking Coordinator with Salisbury NHS Foundation Trust in Salisbury NHS Foundation Trust. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum pro rata if part time. The contract type is 2 permanent and 1 x 12 month fixed term position also available. The application deadline is 31 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (14 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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