Booking Coordinator - Endoscopy

Job overview

Come and make a difference and be part of the dedicated Endoscopy team at the Royal United Hospitals Bath.

In this role, you will play a key part in the day to day running of endoscopy appointments including managing patient queries, general queries and booking appointments.

This role involves contact with patients, relatives and members of the general public, and you'll be part of a team that strives to provide an efficient and friendly appointment service to all.

If you have the skills we’re looking for and would like to help us provide an excellent service for our patients, we’d love to hear from you.

Main duties of the job

You will be responsible for managing your own workload on a daily basis, this includes:

• Working independently to ensure waiting lists and appointments are booked efficiently
• The timely prioritisation and triage of referrals (including liaison with multidisciplinary clinical teams)
• Maintaining accurate pending lists for appointments
• Providing accurate monthly waiting time data
• Checking for anomalies and spreadsheets to ensure all referrals are actioned
• Requesting patient notes from the RUH and other hospitals
• Undertaking all administrative tasks including scanning paperwork, emailing and filling.

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information for this role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.