Booking clerk

Job overview

The ability to speak Welsh is essential for this post

Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.

The person will be required to provide support to the medical secretaries, with chasing investigations, filing, tracking notes and typing patient letters.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.

Work as part of a multi disciplinary team, supporting other team members to deliver the Access targets and a patient focused booking service. To be part of a cohesive and integrated admin function to the service

Main duties of the job

• Provide ‘first point of access’ administration for all referrals into the PMRC. Act as first point of contact for all enquiries and referrals into the Trust. Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner. Manage own work load with minimum supervision. Staff will work to clearly defined PABC operational procedures, protocols and BCUHB policies. They will use their own initiative when dealing with problems to assess when escalation is required. Must have the ability to plan, prioritise and when necessary re-prioritise their own workload to ensure agreed timescales are achieved.

Answer all telephone enquiries into the department promptly, dealing with queries, progress chasing in a tactful, professional manner and ensuring patient confidentiality is maintained. Frequently dealing with interruptions from a variety of heath care professionals. Using judgement, empathy and tact to assess situations as they arise and take the appropriate action, escalating to the appropriate manager when necessary

Detailed job description and main responsibilities

You will find the full job description and person specification by clicking "apply now" on this post

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are essential