Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
6 listedRequirements the employer expects applicants to meet.
- Knowledge and Experience
Experience in a customer service role
- Knowledge and Experience
Experience in an administration/clerical role
- Knowledge and Experience
Experience in a healthcare/hospital setting
- Knowledge and Experience
Experience of working with computers
- Knowledge and Experience
Experience working with Microsoft packages
- Qualifications and Training
Minimum of 4 x GCSE Grade A-C (including English) or equivalent
Desirable
4 listedAdditional qualities the employer would prefer.
- Knowledge and Experience
Previous NHS experience
- Knowledge and Experience
Knowledge of Referral to Treatment Targets (RTT)
- Qualifications and Training
Knowledge of Hospital IT Systems
- Qualifications and Training
Customer Service Qualification
Job overview
Booking Clerk/Receptionist - Patient Access Centre
Permanent
An opportunity has arisen to join the Trust’s outpatient appointments team working within the Patient Access Centre.
The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
The booking team operates in a centralised booking centre, answering telephone enquiries, email enquiries and booking outpatient appointments by telephone.
Main duties of the job
- Handling inbound and outbound calls
- Booking, cancelling and rearranging Outpatient appointments
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing clinic capacity
- Managing work queues and wait times
- Processing new referrals from external and internal sources
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times
Detailed job description and main responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Booking Clerk - Patient Access Centre with Torbay and South Devon NHS Foundation Trust in Torquay, England. It is listed as a Band 2 Appointments administrator role. The advertised salary is £25,272 per annum pro rata. The contract type is Permanent. The application deadline is 11 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (28 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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