Job overview
An exciting opportunity has opened up to join our team.
With demand on our services at an all time high the role our department provides has never been more critical.
Team Members are required to work on a rota system to cover
8.00am – 6.00pm Monday – Friday
We will give you:
- The chance to make a difference to people in our local communities
- A mix of both office and home-working on a rota basis once training completed
- A range of Monday to Friday shifts
- Career development opportunities
Main duties of the job
As a Booking Clerk your main duties will cover:
- Managing waiting lists by priority and date order
- Booking those next on the list to a date and time that suits them
- Answering and signposting general enquiries from patients calling our appointments line
- Working collaboratively with the directorate team to ensure the capacity & demand balance is right
- Organising your workload to meet our KPI’s
To do this we need you to:
- Be able to prioritise your workload effectively
- Pride yourself on being organised
- Have an excellent eye for detail
- Be confident using a computer and Microsoft Office (in particular Excel)
- Have an excellent telephone manner
- Be able to communicate effectively and manage patient expectation
- Strive to give our patients an excellent customer service
- Be enthusiastic, resilient, confident, and committed
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Skills
Essential
- Be able to prioritise own workload and work to deadlines
- Ability to work under pressure
- Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
- Ability to deal effectively with confrontational/challenging situations
Knowledge
Essential
- An understanding of NHS targets
- Good knowledge of computer systems and ability to transfer information accurately
- A good understanding of confidentiality/data protection
Experience
Essential
- Previous experience of working within a team
- Experience of working in a customer care environment
- Office experience and knowledge of administrative procedures
Desirable
- Booking & Scheduling/Theatre Scheduling background
Qualifications
Essential
- Numeracy & Literacy (A-C)
Desirable
- Customer care NVQ level 2 or equivalent experience
- ECDL
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Applying for this NHS job
This advert is for Booking & Scheduling Clerk with Northern Care Alliance NHS Foundation Trust in Mayo Building, Salford Royal. It is listed as a Band 3 Appointments administrator role. The advertised salary is £25,760 - £27,476 pro rata, per annum. The contract type is Permanent. The application deadline is 10 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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