Booking Administrator

Job overview

You will be part of a team of Booking Administrators in the Berkshire Healthcare NHS Talking Therapies Administration Team. Previous knowledge and experience of working in a busy office and/or customer care environment is essential.

You will have excellent telephone and communication skills to ensure communication with all stakeholders, referrers, callers and clients is of the highest standard.

The role will be based both at home and in the office at London House in Bracknell. Travelling to other sites may be required.

We’re open 8am to 6pm, Monday to Friday, and our team’s working hours are split across three shift patterns: 8am – 4pm, 9am – 5pm and 10am – 6pm

Main duties of the job

• The focus of this role is to be the first point of contact for all clients of Talking Therapies, providing an excellent customer service to all. This will entail dealing with day to day queries and resolving team and client queries as and when they arise.
• To support clinicians so that an efficient and robust administrative service is provided to the Talking Therapies clinical team. This will include liaising with the clinical team as and when required and ensuring that all are queries and tasks are resolved in a timely manner.
• To ensure accurate and timely data inputting of client information so that data standards are met.
• To work efficiently as part of a team and independently so that all admin targets are followed and met.

Detailed job description and main responsibilities

The “must haves” for this role:

• Previous knowledge and experience of working in a busy office and/or customer care environment is essential.
• Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
• Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position
• Ability to work effectively in a team, demonstrates accountability of own work and working on own initiative. Able to work unsupervised and manage own workload.
• Ability to be caring and to be able to handle sensitive information and speak to people potentially in distress.

Talking Therapies Berkshire is one of the country’s most well-established and highest performing NHS Talking Therapies services. We have grown year on year since we opened in 2008 and now employ over 300 staff and treat over 22,000 people per year.

You will be part of a driven, high-quality service, which also prioritises flexible working and work-life balance.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed

We are happy to answer any questions that you may have. Please don’t hesitate to email: Georgia.Webb@berkshire.nhs.uk or Lydia.Squire@berkshire.nhs.uk who will be delighted to help.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.