Biomedical Scientist - Customer Service Manager

Job summary

This is an exciting opportunity to use your transfusion and biomedical science knowledge to make a difference and help NHSBT maintain uninterrupted supply of blood components to hospitals throughout England. As a national role, you will be expected to travel throughout England promoting NHSBT and being an advocate for hospitals and their patients. You will be a focal point for partnership working between NHSBT and our hospital customers on stock resilience, taking action throughout the supply chain from donation to issuing to hospitals.

You'll be focussing on a nationally significant project working between NHSBT and hospitals to support resilience of the nations blood supply. Against a backdrop of stock alerts we are keen to extend our partnership with hospitals to look for further improvements in ordering, stock holding and use and how NHSBT can best contribute to effective inventory management in hospital transfusion laboratories.

By joining the Hospital Customer Service team covering national customer service issues we will provide data, local knowledge, teamwork, management and clinical support. You will have regular contact with colleagues that provide services directly to hospitals, the Blood Stocks Management Scheme, Patient Blood Management and our clinical team.

Main duties of the job

• You will be responsible for developing and maintaining effective key relationships with NHSBT service users.
• You will act as our primary outward-facing link with hospitals on matters relating to stock resilience, understanding and interpreting their requirements and expectations against our standards of good transfusion practice and cost effectiveness.
• You will work with other NHSBT departments to promote and implement change ensuring a consistent, professional level of service is achieved.
• You will drive resolution of any issues, complaints and feedback raised by external and internal customers through formal and informal routes to improve our services.
• You will promote a customer service ethos within NHSBT and contribute to the strategic direction of the directorate, leading or participating in projects to improve our products and service.
• You will act as an advocate for the community, promoting our objectives and strategic direction and providing high quality information on products and services.
• You will be required to travel regularly which will involve working irregular hours and overnight stays when required, and spend time away from base .

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Details

• Date posted: 01 June 2026
• Pay scheme: Agenda for change
• Band: Band 7
• Salary: £49,387 to £56,515 a year
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Full-time
• Reference number: 008863
• Job locations: NHSBT, Capitol Way, Barnsley, S75 3FG, United Kingdom, NHSBT, Plymouth Grove, Manchester, M13 9LL, United Kingdom, NHSBT - Tooting, 75 Cranmer Terrace, London, SW17 0RB, United Kingdom, NHSBT, 500 North Bristol Park, Filton, BS34 7QH, United Kingdom, NHSBT, Vincent Drive, Birmingham, B15 2SG, United Kingdom, NHSBT - Colindale, Charcot Road, London, NW9 5BG, United Kingdom

Job responsibilities

• Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life.
• Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions‎
• Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process. You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website.

To learn more, please see the job description and person specification.