BHSCT_Band 3 Quality and Audit Officer

Job details

• Branch: Belfast HSCT
• Location: KNOCKBRACKEN FOODS/DINING ROOM
• Salary: Band 3 (£24,937 - £26,598)
• Contract Type: Permanent
• Opening Date: 12/05/26
• Closes: Tue, 26 May 2026 @ 4:30 PM
• Interview Dates: To be confirmed.

Notes

Online applications only. Applications received after the advertised closing date/time cannot be considered. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

Job Description

POST: Quality and Audit Officer

LOCATION: Various Locations

BAND: 3

REPORTS TO: Business Support Officer/Manager (Training & Quality)

RESPONSIBLE TO: Planning and Performance Manager

JOB SUMMARY/MAIN PURPOSE

As part of an independent audit team and working across BHSCT the post holder will carry out audits and generate information which measure quality performance against agreed standards and targets. Services being audited will include Cleaning, Catering, Linen, Waste and outsourced contracts.

The postholder may not directly supervise these services but must take responsibility to ensure standards are maintained in conjunction with the relevant Support Services Management Team.

Main Duties/Responsibilities

To portray and promote a positive image of Patient & Client Support Services (PCSS) and through their actions motivate PCSS staff.

Carry out quality auditing in line with the required frequency set out in the audit schedule. To audit to agreed standards using proformas and IT systems, notifying the appropriate manager of any performance deficiencies.

Maintain accurate records relating to audits carried out, inputting data on IT systems as required.

Take appropriate and timely action to ensure legislative/Trust policies and procedures are adhered to, thus maintaining health and safety.

To meet individual and organisational aims and objectives as set out in the annual personal contribution plan.

Liaise with Support Services users as required to ensure optimum quality throughout PCSS.

To participate in working groups within the Trust as required.

To provide progress reports to the Line manager on quality issues within Support Services

To assist the Business Support Officer/Manager and PPG Managers in the identification, development and delivery of the Training & Quality Performance Plan.

General Responsibilities

Employees of the Trust are required to promote and support the mission and vision of the service for which they are responsible and:

At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.

Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them.

Comply with the Trust’s Dress Code Policy.

Comply with the Trust’s Smoke Free Policy.

Carry out their duties and responsibilities in compliance with the Health and Safety Policies and Statutory Regulations.

Adhere to Equality and Good Relations duties throughout the course of their employment.

Ensure the ongoing confidence of the public in-service provision.

Maintain high standards of personal accountability.

Comply with the HPSS Code of Conduct.

Information Governance

All employees of Belfast Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Belfast Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and also including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004, the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Employees are required to be conversant and to comply with the Belfast Health and Social Care Trust policies on Information Governance including for example the ICT Security Policy, Data Protection Policy and Records Management Policy and to seek advice if in doubt.

For further information on how we use your personal data within HR, please refer to the Privacy Notice available on the HUB or Your HR

Environmental Cleaning Strategy

The Trusts Environmental Cleaning Strategy recognizes the key principle that “Cleanliness matters is everyone’s responsibility, not just the cleaners” Whilst there are staff employed who are responsible for cleaning services, all Trust staff have a responsibility to ensure a clean, comfortable, safe environment for patients, clients, residents, visitors, staff and members of the general public.

Infection Prevention and Control

The Belfast Trust is committed to reducing Healthcare associated infections (HCAIs) and all staff have a part to play in making this happen. Staff must comply with all policies in relation to Infection Prevention and Control and with ongoing reduction strategies. Standard Infection Prevention and Control Precautions must be used at all times to ensure the safety of patients and staff.

This includes

Cleaning hands either with soap and water or a hand sanitiser at the appropriate times (WHO ‘5 moments’);

Using the correct ‘7 step’ hand hygiene technique;

Being ‘bare below the elbows’ when in a clinical environment;

Following Trust policies and the Regional Infection Control Manual (found on intranet);

Wearing the correct Personal Protective Equipment (PPE);

Ensuring correct handling and disposal of waste (including sharps) and laundry;

Ensuring all medical devices (equipment) are decontaminated appropriately i.e. cleaned, disinfected and/or sterilised;

Ensuring compliance with High Impact Interventions.

Personal Public Involvement

Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal Public Involvement (PPI).

Please use the link below to access the PPI standards leaflet for further information.

http://www.publichealth.hscni.net/sites/default/files/PPI_leaflet.pdf

Clause: This job description outlines the current main responsibilities of the post. However, the duties and responsibilities of the post may change and develop over the passage of time and therefore this job description may need amending in consultation with the post holder and other stakeholders.

PERSONNEL SPECIFICATION

JOB TITLE / BAND: Quality & Audit Officer Band 3

DEPT/DIRECTORATE: PCSS Catering Department, NUE Directorate

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined below at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage.

You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Experience

Qualifications

Registration

Minimum of 4 GCSEs, including English, at Grade C or above or equivalent* and 1 years’ experience working in a Catering Support Services environment

OR

Two years’ experience Supervising Staff in a Catering Support Services environment

AND

Level 2 Food Safety for Catering Certificate

AND

Knowledge of Microsoft 365 packages

Shortlisting by Application Form

Other (e.g. Driving etc.)

Hold a full and current driving licence for use in the UK and/or access to a form of transport, which allows the post-holder to fulfil the duties of the post.

‘Where disability prohibits driving, this criteria will be waived if the applicant is able to organise suitable alternative arrangements’

Shortlisting by Application Form

Knowledge

Skills

Abilities

AND able to demonstrate

Organisational skills

Well-developed written and oral communication skills

Ability to work within a team

Flexibility in start/finish times to meet service requirements

Numeracy/literacy skills

Client focused and ability to use initiative

Shortlisting by Application Form

And

Interview

DESIRABLE CRITERIA

Desirable criteria will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these. Failure to do so may result in you not being shortlisted.

Factor

Criteria

Method of Assessment

Experience

Qualifications

Registration

A working knowledge of a Cook-Chill Food production unit.

Shortlisting by Application Form

All staff are expected to display the HSC Values at all times