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Job overview
NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.
Our local population is large and diverse, with a wide range of health and care needs that are evolving all the time. We’re committed to improving the health and experience of our patients and residents, working with partners across the North Central London Integrated Care System (ICS) - including Councils, providers, GPs, and voluntary and community organisations - to plan and deliver high quality, joined-up and accessible health and care services that put people first.
Main duties of the job
As an ICB, we’re focused on: • improving outcomes in population health and healthcare • tackling inequalities in outcomes, experience, and access • enhancing productivity and value for money • helping the NHS support broader social and economic development. We’re ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives. Our Population Health and Integration Strategy outlines our vision and priorities and will shape our focus as a system for the coming years. We’re proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation.
Referral & Intake Coordinator • Maintain administrative systems and processes to guarantee an efficient and effective service that supports the delivery of CHC appeals process, and backlog clearance. • Be a key member of the ICB’s Complex care administrative function, this role will provide administrative support to the Clinicians and managerial members. • Responsible for the gathering supporting documentation for CHC appeals • Required to maintain constructive relationships with a broad range of internal and external stakeholders
Detailed job description and main responsibilities
Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person specification
Experience
Essential
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
Key Attributes
Essential
- Ability to multitask, prioritise and work in a pressurised and stressful environment
- Minute taking
- Problem solving skills and ability to respond to sudden unexpected demands
- Values and Behaviours
- Understanding of and commitment to equality of opportunity and good working relationships
- Understanding of confidentiality and data protection.
Skills and Knowledge
Essential
- Effective team working
- Ability to work without supervision Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
- Skilled and competent in Microsoft Packages, e.g. Word, Excel, Outlook, Powerpoint.
- Excellent time management skills with the ability to reprioritise
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills
Desirable
- Ability to pull together comprehensive draft reports, data and letters.
- Negotiating, networking and persuasive skills
Education/Qualification
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS Continuing healthcare
Desirable
- Current knowledge of the relevant National Service Frameworks e.g. older people, long term conditions, cancer care, as well as current issues affecting the NHS and Social Services.
- To demonstrate an understanding of guidance on NHS Continuing Healthcare and NHS Funded Nursing Care and a solid understanding of the background of continuing healthcare.
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Applying for this NHS job
This advert is for Bank Referral and Intake Coordinator with Central London Community Healthcare NHS Trust in London, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £17.48 Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay. The contract type is Bank. The application deadline is 17 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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