Bank Patient Pathway Coordinator


Location
Homerton University Hospital

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Salary
£16 - £23.96 per hour
Profession
Administrative and IT
Grade
Band 4
Deadline
15 Sep 2026
Contract Type
Bank
Posted Date
01 Sep 2026
Medical Protection — the side of locally employed doctors from £83

Job overview

Patient Pathway Coordinator (Band 4) – Booked Admissions

The Booked Admissions Patient Pathway Coordinator is responsible for managing elective patient pathways from decision to admit through to treatment, ensuring patients are scheduled within clinically appropriate and RTT targets. The post holder will coordinate theatre and inpatient bookings, maintain accurate patient administration system records, monitor waiting lists, and proactively resolve pathway issues to support timely patient care. Working closely with clinicians, operational teams and patients, the role requires excellent organisational skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment while delivering a high standard of customer service.

**Please note that this vacancy may close earlier than the advertised closing date due to the high volume of applications received.**

*** THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP. Please ensure you have an unrestricted right to work in the UK and do not require visa sponsorship, now or in the future, before submitting an application. ***

Main duties of the job

Key duites include:

  • Monitor and review patient care and/or treatment progress using the Patient Tracking List.
  • Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
  • Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies
  • Provide day-to-day supervision and oversight of duties for the department’s administrators.
  • Providing support for day-to-day queries from administrators.
  • Responsible for collecting and updating patient information on the relevant databases in line with local policy,

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Knowledge

Essential

  • Knowledge/understanding of patient confidentiality
  • Knowledge/understanding of the need for accurate data

Desirable

  • Awareness of good customer care standards

Experience

Essential

  • Experience of working with the public
  • Experience of data collection and data entry
  • Experience of working in administration/customer service
  • Experience of working as part of a team
  • Experience of improving performance
  • Experience of supervising others

Desirable

  • Experience of using hospital administration electronic patient record systems
  • Experience of Microsoft Packages (Excel
  • Experience of working in a contact center
  • Knowledge of eRS system

Skills/Abilities

Essential

  • Able to work as part of a team
  • Able to confidently deal with the public and manage a range of patient calls
  • Able to organise own workload & Able to work under pressure and in stressful situations
  • Excellent verbal communication skills and telephone manner & Good written communication skills
  • Computer literate with good keyboard skills

Desirable

  • Willingness to continue personal development and training

Other Requirements

Essential

  • Work flexibly as required
  • Awareness of Equal Opportunities
  • Committed to delivering patient-centred services
  • Caring attitude
  • Highly motivated
  • Commitment to staff rotation
  • Demonstrate an understanding of Trust values

Education/ Qualifications

Essential

  • A Level or equivalent
  • NVQ level 3 or equivalent experience

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Applying for this NHS job

This advert is for Bank Patient Pathway Coordinator with Homerton Healthcare NHS Foundation Trust in Homerton University Hospital, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £16 - £23.96 per hour. The contract type is Bank. The application deadline is 15 Sep 2026.

Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Sep 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.

For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.