Job overview
Are you passionate about supporting individuals on their mental health journey? Do you have excellent communication skills and a desire to make a positive impact? If so, we have an exciting opportunity for you to join our bank team as an MHSI Hub Navigator (formally known as the Access team)
As a Navigator in our Mental Health and Social Inclusion Hub, you will play a crucial role in assessing mental health referrals primarily through telephone consultations. Using your exceptional judgment and empathy, you will determine the needs, risks, and urgency of response for each individual. By delivering safe and effective services, you will guide them towards the appropriate level of support.
Apply today and become an integral part of our team. Together, let's create a positive impact on mental health and well-being in our community. Please note shifts cover 24/7, this will involve you working a mix of day and night shifts.
Main duties of the job
- You will be part of a multi-disciplinary team, primarily receiving calls, processing enquiries and facilitating the triage of people referred into the MHSI Hub team.
- Supervise Assistant MHSI Hub Navigators and support MH Practitioners on the MHSI hub to ensure a high quality service is provided.
- Assist individuals with mental health needs to navigate and access specialist health, social care and community services that will support them in their individual recovery journey
- A commitment to delivering a flexible service which operates 24 hours a day, 365 days a year
Detailed job description and main responsibilities
Please see attached job description. This is for a flexible bank worker role supporting where there is a need for support
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Skills
Essential
- Awareness of Mental Health legislation, current thinking in Mental Health, Personalisation and Wellbeing
Experience
Essential
- Experience of working within a health and social care environment with a focus on mental health
- Previous experience in a similar role
Desirable
- Lived experience either as a person who has used services or as a carer
Qualifications
Essential
- Level 3 Diploma in Health & Social Care
WhatsApp job alerts
Get instant WhatsApp alerts for Band 4 Administrative and IT roles in Lichfield
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Bank MHSI Hub Navigator- Mental Health & Social Inclusion Hub Band 4 with Midlands Partnership University NHS Foundation Trust in St Michaels Court. It is listed as a Band 4 Administrative and IT role. The advertised salary is £31,157 Pro rata. The contract type is Bank: 24 hours flexible working pattern. The application deadline is 26 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (12 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.