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Job requirements
Essential
11 listedRequirements the employer expects applicants to meet.
- Experience
Good knowledge an understanding of confidentiality and data governance.
- Experience
Negotiating, influencing, facilitation skills ability to exercise tact and diplomacy, decision making and problem-solving skills.
- Experience
Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities and workloads
- Experience
Microsoft Office working knowledge with intermediate keyboard skills
- Experience
Previously worked in similar position within the public sector
- Experience
Experience of taking minutes and action notes at meetings
- Key Attributes
Understanding and commitment to the principles, practices and promotion of equality and diversity
- Skills and Knowledge
Demonstrate compassion and empathy in highly emotional situations, whilst been able to manage own emotions.
- Skills and Knowledge
Knowledge of administrative procedures, project management or information analysis in CHC
- Skills and Knowledge
Excellent knowledge of a range of administrative processes and procedures to establish own practices.
- Education/Qualification
Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
Desirable
2 listedAdditional qualities the employer would prefer.
- Skills and Knowledge
Knowledge of Continuing Health Care
- Skills and Knowledge
Knowledge of NHS Funded Nursing Care
Job overview
NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.
We are looking for an experienced and organised Complex Care Administrator to join our team on a temporary basis to support the effective delivery of the Continuing Healthcare (CHC) Appeals process and assist with the clearance of a backlog of appeals.
This is an excellent opportunity for someone with previous experience in Continuing Healthcare (CHC) and/or complex care who can work independently, manage competing priorities and ensure appeals are progressed accurately, transparently and within agreed timescales.
Important Information – Please Read Before Applying
This is a full-time temporary role of 37.5 hours per week, Monday to Friday, 9am–5pm. There is some flexibility around start and finish times; however, this is not a part-time position.
We are specifically looking for candidates with previous experience working in Continuing Healthcare (CHC) and/or complex care.
Previous applicants should not apply.
Main duties of the job
As an ICB, we’re focused on:
- improving outcomes in population health and healthcare
- tackling inequalities in outcomes, experience, and access
- enhancing productivity and value for money
- helping the NHS support broader social and economic development. We’re ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives. Our Population Health and Integration Strategy outlines our vision and priorities and will shape our focus as a system for the coming years. We’re proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation.
Complex Care Administrator:
- Will provide a high-quality service for CLCH to support in the effective delivery of the Continuing Healthcare (CHC) Appeals process, and back log clearance.
- Will be the first point of contact for all CHC appeals.
- Will liaise with clinicians, appellants and/or their representatives, and NHS England to ensure all appeals regarding Continuing Healthcare are robust, transparent, and timely.
- Will independently co-ordin ate appeals within set time scales. The post holder will collect and collate all data relating to appeals completion and present reports.
Detailed job description and main responsibilities
Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
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Applying for this NHS job
This advert is for Bank Complex Care Administrator with Central London Community Healthcare NHS Trust in London, England. It is listed as a Band 5 Administrator role. The advertised salary is £19.68 Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay. The contract type is Bank. The application deadline is 22 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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