Job summary
We are looking for a motivated Operations Manager to join our Community Services leadership team in Solihull. This is an exciting opportunity to help shape and deliver innovative urgent and community care services that support people to remain safely at home and avoid unnecessary hospital admissions.
The post provides operational leadership across a diverse portfolio including Urgent Community Response, Virtual Wards, the Care Co-ordination Centre, Locality Hub and Integrated Neighbourhood Teams (INTs). Working closely with clinical leaders and system partners, you will lead service delivery, performance, workforce, quality improvement and transformation, ensuring patient-centred care.
This is an ideal opportunity for someone who enjoys working in a fast-paced environment, leading change and developing services. You'll play a key role in delivering the Community Transformation Business Case, embedding Integrated Neighbourhood Teams, expanding community pathways, strengthening neighbourhood working and implementing new models of care that improve outcomes for patients across Solihull.
We're looking for someone who is collaborative, organised and driven, with strong operational management skills and a passion for continuous improvement. In return, you'll join a supportive leadership team with the opportunity to influence service development, build strong system partnerships and make a real difference to how community services are delivered.
Main duties of the job
The Operations Manager will provide day-to-day operational leadership across Urgent Community Response, Virtual Wards, the Care Co-ordination Centre, Locality Hub and Integrated Neighbourhood Teams. Working closely with clinical leads, service managers and system partners, the postholder will ensure safe, effective and responsive services.
Key responsibilities include leading operational performance, workforce, finance, quality, governance and service delivery; supporting recruitment and staff development; and ensuring services meet agreed standards, targets and patient needs.
The postholder will play a key role in delivering the Community Transformation Business Case, leading quality improvement projects, developing new pathways and models of care, and improving referral quality, patient flow and system integration.
They will lead the development of data capture and reporting processes to demonstrate service performance, patient outcomes, experience and the impact of improvement initiatives, using data to drive continuous service improvement and evidence the benefits of community-based care.
The role will require strong partnership working across acute, community, primary care, and wider system partners. Building effective relationships to improve integrated care and deliver better outcomes for the population of Solihull.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 29 July 2026
- Pay scheme: Agenda for change
- Band: Band 7
- Salary: £49,387 to £56,515 a year
- Contract: Fixed term
- Duration: 12 months
- Working pattern: Full-time, Flexible working
- Reference number: 304-9018347
- Job locations: Solihull Community Nursing, Friars Gate, 1011 Stratford Road, Solihull, West Midlands, B90 4BN, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Experience
Essential
- *Experience of managing staff and working in a leadership role within a complex organisational environment.
- *Significant knowledge and experience of budgetary management, including revenue and capital budgets, forecasting, and financial monitoring.
- *Experience of service development through business planning, performance monitoring, and leading the implementation of change management processes.
- *Evidence of contributing to the delivery of high standards of patient care and service quality.
- *Good understanding of clinical governance, risk management, and health and safety principles.
- *Clear understanding of the NHS agenda, priorities, and operating context.
- *Experience of handling confidential and sensitive information appropriately.
- *Experience of dealing with patients, relatives, and members of the public in a professional and compassionate manner.
- *Managerial Experience within Sexual health and or Gender Services
Desirable
- *Experience of working within the NHS.
- *Experience of managing inpatient and outpatient waiting lists, including the development and implementation of mitigating actions.
- *Working knowledge of NHS waiting list systems.
- *Knowledge of medical staffing issues and workforce planning.
- *Working knowledge of Patient Administration Systems (PAS)
Qualifications
Essential
- *Educated to degree level or able to demonstrate equivalent knowledge and experience gained through relevant professional roles.
- *Postgraduate management qualification or equivalent level of knowledge and expertise, acquired through a combination of operational management experience, continuous professional development, and relevant training courses.
Additional Criteria
Essential
- *Flexible approach to working hours, including working outside core hours when required to meet service needs.
- *Ability and willingness to work across UHB sites as required.
- *A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
- *A strong commitment to improving patient services, maintaining a clear performance focus on achieving demanding objectives.
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Applying for this NHS job
This advert is for Band 7 Operations Manager with University Hospitals Birmingham NHS Foundation Trust in Solihull, England. It is listed as a Band 7 Manager and corporate role. The advertised salary is £49387.00 to £56515.00. The contract type is Fixed-Term. The application deadline is 09 Aug 2026.
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