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Job summary
The Service Manager will provide operational, performance and business management support to Respiratory Medicine at Queen Elizabeth Hospital, working closely with the Operations Manager and General Manager to deliver service, quality, workforce and financial objectives.
The post holder will oversee key national and local performance standards, ensuring timely patient care, effective risk management and achievement of operational targets. A major aspect of the role involves analysing, validating and reporting complex operational data. Advanced Microsoft Excel skills are essential to interpret large datasets, support waiting list management, performance monitoring, capacity planning, service improvement and decision-making.
The Service Manager will produce reports, identify trends, develop recovery plans and provide actionable insights to improve service delivery. They will also line manage designated administrative, reception and team leader staff, supporting recruitment, training, performance and absence management in line with Trust policies.
Working with minimal supervision, the post holder will coordinate projects, audits and service improvements, monitor agreed actions, ensure accurate reporting and support the delivery of departmental and NHS objectives.
Main duties of the job
Lead the operational management of Respiratory Medicine services, ensuring delivery of national and local performance standards and service objectives.
Manage patient pathways, waiting lists and access targets, including RTT, cancer and diagnostic standards.
Analyse, validate and report complex operational data using advanced Excel and reporting systems to support decision-making, performance monitoring and service improvement.
Produce performance reports, identify trends, risks and opportunities, and develop recovery plans to achieve targets.
Provide accurate information to clinical and operational teams and maintain high standards of data quality and governance.
Lead audits, service reviews and improvement projects to enhance patient experience and operational efficiency.
Line manage administrative, reception and team leader staff, including recruitment, appraisal, training, attendance and performance management.
Support service planning, capacity and workforce management, monitor clinical capacity and waiting lists, manage resources and authorised budgets, investigate complaints and incidents, ensure compliance with Trust policies and governance requirements, and deputise for the Operations Manager as required
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 20 August 2026
- Pay scheme: Agenda for change
- Band: Band 6
- Salary: £39,959 to £48,117 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: 304-1103500
- Job locations: Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Experience
Essential
- Previous experience of working to
- NHS key performance and national
- standards.
- * Experience in handling confidential
- information.
- * Experience with dealing with
- patients, relatives and the general
- public.
- * Experience in managing in-patient
- and outpatient waiting lists and
- designing and implementing
- mitigating actions as required.
- * experience of analysing and
- interpreting performance data to
- support service improvement and
- operational decision-making.
- * Experience of developing and
- monitoring action plans to deliver
- performance targets.
- * Experience of managing change and
- implementing service improvements
- within a healthcare setting.
- * Experience of investigating incidents,
- complaints or service issues and
- implementing corrective actions.
- * Previous line management
- experience of staff.
- * Working Knowledge of waiting list
- systems.
- * Knowledge of NHS and aims of its
- structure.
Desirable
- Experience of working to NHS key
- performance and national standards
- within Respiratory Medicine.
Qualifications
Essential
- Degree or equivalent professional
- Management qualification.
- * Further management training and/or
- relevant managerial experience to
- post graduate diploma level.
Additional Criteria
Desirable
- Experience of using Power BI or other
- business intelligence tools.
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Applying for this NHS job
This advert is for Band 6 Service Manager with University Hospitals Birmingham NHS Foundation Trust in Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom, United Kingdom. It is listed as a Band 6 Manager and corporate role. The advertised salary is £39959.00 to £48117.00. The contract type is Permanent. The application deadline is 03 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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