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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
18 listedRequirements the employer expects applicants to meet.
- Experience
In-depth knowledge of regulations, guidance and legislation relating to overseas patients.
- Experience
Staff management or supervisory experience.
- Experience
Experience applying regulations, legislation and guidance to real-life situations and determining the correct course of action.
- Experience
Complex problem-solving experience.
- Experience
Experience dealing with members of the public in contentious situations.
- Experience
Extensive debt collection experience.
- Experience
IT literate, with in-depth knowledge of Microsoft Word, Outlook and Excel.
- Qualifications
Degree in a finance or business discipline, or equivalent experience.
- Qualifications
GCSE level or equivalent in English and Maths, grades A-C.
- Qualifications
Evidence of further professional development gained through extensive on-the-job experience and specialist NHSI training courses, or equivalent postgraduate-level learning.
- Additional Criteria
Well-developed leadership and coaching skills.
- Additional Criteria
Ability to manage, motivate and develop a team.
- Additional Criteria
Ability to communicate complex information to senior managers and clinicians to initiate change.
- Additional Criteria
Excellent communication and influencing skills.
- Additional Criteria
Excellent organisation and coordination skills.
- Additional Criteria
Highly developed interpersonal skills, including the ability to empathise with vulnerable or distressed patients and families.
- Additional Criteria
Highly numerate.
- Additional Criteria
Occasional travel between Trust sites is required; own transport is not necessary.
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Experience using hospital administration systems.
- Experience
Experience working within an overseas or private patient team.
Job summary
Are you a confident leader with specialist knowledge of overseas patient charging regulations? We are seeking an Overseas and Private Patient Manager to lead our team and ensure chargeable patients are identified, supported and billed accurately across our Trust sites.
As the Trust's lead for overseas visitor legislation, you will interpret complex regulations and national guidance, make robust decisions on chargeable status and advise clinical and non-clinical colleagues. You will manage private patient arrangements, work closely with Credit Control to support timely income recovery, and ensure invoices, records and eligible EHIC claims are accurate and complete.
You will manage, motivate and develop the Overseas and Private Patient Team, coordinate workloads, monitor performance and deliver specialist training across the organisation. The role involves sensitive conversations with patients and families, requiring empathy, professionalism and sound judgement.
You will need management or supervisory experience, excellent communication and influencing skills, and be educated to degree level, or equivalent experience. Experience within an overseas or private patient team and using hospital administration systems would be advantageous.
This is an office-based job due to the role being patient facing. It is expected that the successful candidate will spend most of their time either based at the Queen Elizabeth Hospital or Birmingham Heartlands Hospital.
Main duties of the job
Please refer to the attached job description for a comprehensive list of duties and responsibilities.
For further information, please contact Simon.evans@uhb.nhs.uk
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 18 September 2026
- Pay scheme: Agenda for change
- Band: Band 6
- Salary: £39,959 to £48,117 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: 304-9018970
- Job locations: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
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Applying for this NHS job
This advert is for Band 6 Overseas and Private Patient Manager with University Hospitals Birmingham NHS Foundation Trust in Birmingham, England. It is listed as a Band 6 Manager role. The advertised salary is £39959.00 to £48117.00. The contract type is Permanent. The application deadline is 27 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (18 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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