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Job summary
An opportunity to join Umbrella Sexual Health, part of UHB, one of the largest and most progressive integrated sexual health services in the UK, has arisen working directly with the Service Leadership to develop the service and Administrative functions.
We serve a diverse population across Birmingham & Solihull and are shaping a modern service built on digital pathways, strong governance and a clear focus on patient centred care. This is a chance to influence how services are delivered at scale.
We are looking for an experienced and motivated Office Manager to lead and develop a high performing professional administrative function. This key role involves working with senior managers and clinical leaders to strengthen systems, improve pathways and embed efficient, digitally enabled ways of working.
You will provide operational leadership to the administrative and secretarial teams, ensuring the smooth running of services, managing complex workloads, and supporting staff development and performance. You will act as a central point of coordination for the leadership team, supporting decision making, governance and delivery.
Key deliverables include leading administrative redesign, improving data quality/reporting, strengthening digital processes and building a consistent, professional service across sites, working with other managers on a project and programme basis. This is an opportunity to shape the future of the service and make a direct impact on patient access, experience and outcomes.
Main duties of the job
An opportunity to join Umbrella Sexual Health as Office Manager and take a lead role in one of UHB's most visible and fast paced services is available.
This is a strong opportunity for an ambitious office leader who wants real breadth, accountability and influence with opportunities to progress in the future within the Trust.
We warmly welcome all applicants who have worked in matrix organisations or project environments and are used to leading across teams, managing competing priorities and improving how services work which will be a key part of this role.
You will lead the administrative and secretarial service, provide direct support to the Clinical Service Lead, Matron and General Manager, and help keep clinics, meetings and daily operations running smoothly across sites. Your remit will include diary and inbox management, rotas and annual leave, meeting coordination and formal minutes, reports and management information development in within the service on a project basis as directed by the General Manager.
We are looking for a credible, organised and calm leader with strong judgement, excellent communication, high level IT skills and digital understanding and a proven record of delivering results in a busy setting. You should be confident with senior leaders, compassionate with patients and staff, and motivated by quality, efficiency and continuous improvement.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 07 July 2026
- Pay scheme: Agenda for change
- Band: Band 5
- Salary: £32,073 to £39,043 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: 304-1100783
- Job locations: Umbrella Sexual Health Services, Whittall Street GUM Clinic, Birmingham, West Midlands, B4 6DH, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working in an administrative role with a proven track record of problem solving and managing a team of staff
- *Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
- *High proficiency of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- *Experience of working in a busy environment working independently and exercising judgment and decision-making skills
- *Experience in handling patient complaints
- *Experience in managing clinics
- *Experience of managing rotas
- *Experience of minute taking
- *Experience of recruitment and workforce planning
Desirable
- *Experience of using UHB IT systems
- *Experience of working in healthcare
- *Experience of performance management, managing staff sickness
Qualifications
Essential
- *Degree in Business Administration or relevant subject or equivalent experience and training
Additional Criteria
Essential
- *Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Excellent keyboard / IT skills ensuring accuracy
- *Highly developed prioritisation skills
- *Organisation and coordination of meetings including the transcribing of minutes
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, Patients and Visitors
- *Confidentiality and tact necessary for dealing with people at all levels, and the most complex and sensitive information
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Ability to work under pressure whilst meeting deadlines and adapt to changes in demand and workload
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation and commitment
- *Ability to work under pressure and deal with stressful situation
- *Work effectively and flexibly as part of a team to meet the needs of the services
- *Ability to travel to multiple sites
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Applying for this NHS job
This advert is for Band 5 Office Manager with University Hospitals Birmingham NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Band 5 Manager and corporate role. The advertised salary is £32,073 to £39,043 a year. The contract type is Permanent. The application deadline is 21 Jul 2026.
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