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Job overview
An opportunity has arisen for a full time Right Upper Quadrant Pain (RUQP) Pathway Navigator to join the HPB (Hepato-Pancreato-Biliary) department.
We are looking for a positive and motivated person with an eye for detail to join our team.
This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.
Main duties of the job
The successful candidate is required to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interacting with staff at all levels
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
If you believe you meet the criteria of the person specification and would like to join our team at this time, we would be interested in receiving your application.
To find out more about working at the Royal Free London NHS Foundation Trust please visit our website.
The successful candidate is required to be able demonstrate that they meet the Trust values, the responsibilities of the job description and person specification.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Other
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability – good time keeping
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
- Experience of managing and prioritising own workload and working to deadlines
Skills and aptitudes
Essential
- Excellent written and verbal communication skill
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
Desirable
- Knowledge of Cerner
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Education & Qualifications
Essential
- English and Maths at GCSE level or equivalent
Desirable
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
- Knowledge of medical terminology
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Personal Qualities & attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
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Applying for this NHS job
This advert is for Band 4 - RUQP Pathway Navigator with Royal Free London NHS Foundation Trust in Royal Free Hospital. It is listed as a Band 4 Administrative and IT role. The advertised salary is £34,186 - £37,389 per annum inclusive of HCAS. The contract type is Permanent: Full Time. The application deadline is 08 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (25 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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