Job overview
To provide comprehensive administrative and operational support to Therapy Services, ensuring the efficient coordination of clinical and non-clinical activities. The role requires the ability to work independently, prioritise workloads, and act as a key point of contact for administrative and operational matters within Therapy Services.
KEY WORKING RELATIONSHIPS
This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.
Main duties of the job
Main duties of the job :
- APP clinic and outpatient clinic administration.
- Recruitment, onboarding and leaver process coordination.
- RTT validation and performance reporting.
- e-Roster and workforce administration support.
- Room bookings, locker management and resource allocation.
- Minute taking and administrative support for the Therapy Leadership Team and Operational Managers.
Detailed job description and main responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Others
Essential
- • Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- • Ability to work without direct supervision
- • Reliability – good time keeping
Desirable
- • Ability to work flexibly to accommodate peaks and troughs of activity
Experience
Essential
- • Previous experience of working with the public and/or patients in a healthcare environment
- • Experience of interaction with all levels of staff
- • Previous administrative and organisational experience
- • Experience of managing and prioritising own workload and working to deadlines
- • Experience of dealing with non-routine and complex Problems
- • Previous experience in Minute taking.
Desirable
- • Knowledge of NHS issues and experience of working in the NHS
- • Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access
- • Understanding of Confidentiality and Data Protection Act.
Skills and aptitudes
Essential
- • Excellent written and verbal communication skills
- • Effective teamworking
- • Excellent organisational skills with meticulous attention to detail
- • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- • Understanding patient confidentiality
Desirable
- • Knowledge of Cerner
- • Awareness of National and Trust pathway targets (such as 18 week RTT target)
- • Ability to confidently interact and share knowledge with staff at all levels
- • Proof of continuous learning and development
- • Ability to learn and assimilate information quickly
- • Ability to use databases
Royal Free World Class Values
Essential
- • Demonstrable ability to meet the Trust Values
Personal qualities and attributes
Essential
- • Ability to maintain excellent communication channels and good customer services
- • Maintain a high level of professionalism in manner
- • Ability to work under pressure and use own initiative to prioritise tasks
- • Good interpersonal skills having a friendly and approachable manner
- • Proactive, forward-thinking, quick problem solving attitude
Education and professional qualifications
Essential
- • RSA 2 or RSA 3 word processing/typing or equivalent experience
- • English and Maths at GCSE level or equivalent
Desirable
- • Diploma level qualification or equivalent experience
- • Knowledge of medical terminology
- • Courses / further study attended to demonstrate evidence of personal development
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Applying for this NHS job
This advert is for Band 4 Patient Navigator/Administrator with Royal Free London NHS Foundation Trust in Barnet and Chase Farm Hospitals. It is listed as a Band 4 Administrative and IT role. The advertised salary is £33,262 - £36,027 per annum inclusive of HCAS ( pro rata ). The contract type is 12 months (12 months fixed term). The application deadline is 07 Sep 2026.
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