Band 4 Nuclear Medicine Reception Lead

Job summary

To lead and manage an effective Nuclear Medicine booking, reception, secretarial and clerical team to provide comprehensive and highquality administrative and coordination support to a clinical/service area, working closely with multidisciplinary teams, service users and key stakeholders to ensure the delivery of an efficient and effective service.

The post holder will be responsible for coordinating clinics and meetings, managing appointments and waiting lists, and acting as a central point of contact for patients, staff and external partners. This will include booking and rescheduling appointments, maintaining accurate records, and supporting outpatient and service activity in line with local procedures.

The post holder will be required to exercise initiative and judgement, using acquired knowledge and skills to manage competing priorities while maintaining confidentiality at all times. They will provide a professional, empathic and sensitive point of contact for service users.

The post holder will also support the daytoday supervision, training and allocation of work for administrative and clerical staff, contributing to service improvement and effective team working

Main duties of the job

*Have incidental and routine contact with patients, service users and carers as part of the administrative and coordination function of the role.

*Provide a professional, courteous and empathetic approach when interacting with service users, responding appropriately to queries and requests.

*Work in accordance with national and organisational policies, procedures, legislation and codes of conduct, maintaining awareness of updates and ensuring personal compliance.

*Support adherence to policies within the team, escalating concerns appropriately.

*Participate in the implementation of new systems, technology and initiatives to support service improvement and the smooth running of the department.

*Use Microsoft Office applications and organisational IT systems to produce correspondence, reports, presentations and documentation.

*Create, update and maintain databases, spreadsheets and filing systems to support the accurate collection, storage and retrieval of service information.

*Use initiative and judgement to respond to routine and nonroutine enquiries and issues within defined policies and procedures.

*Apply problem-solving skills to identify appropriate actions and alternative solutions within own area of responsibility.

*Recognise situations that require escalation and refer matters promptly and appropriately to the line manager or senior colleagues.

*Work independently within agreed parameters, using acquired skills and knowledge while maintaining confidentiality at all times.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

• Date posted: 11 August 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,392 to £31,157 a year
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Full-time, Flexible working
• Reference number: 304-1102974
• Job locations: Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*