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Job requirements
Essential
10 listedRequirements the employer expects applicants to meet.
- Skills
Proactive approach to problem solving and able to identify and resolve problems.
- Skills
Ability to work to tight deadlines and schedule and prioritise own workload.
- Skills
Able to research information using the internet
- Skills
Have a customer oriented approach..
- Skills
Must have good attention to detail.
- Knowledge & Experience
Excellent up to date knowledge of PC hardware.
- Knowledge & Experience
Must have excellent up to date knowledge of all Windows Desktop platforms in Windows 365, as well as an in depth knowledge of the MS Office Suite of products
- Knowledge & Experience
Ability to articulate and communicate effectively with all levels of Trust staff on technical and non-technical issues
- Training & Qualifications
5 GCSEs at grade C or above
- Training & Qualifications
Significant practical experience of first and second line technical support
Desirable
3 listedAdditional qualities the employer would prefer.
- Skills
Current full driving licence
- Knowledge & Experience
Knowledge of LAN / WAN concepts
- Knowledge & Experience
Knowledge of internet and intranet concepts
Job overview
ICT Support Technician, Band 4
With digital a critical dependency in Healthcare, availability of our services is essential. At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, support engineers and specialist application support staff.
We are looking for an enthusiastic and highly motivated ICT Support Technician to join our team to provide effective technical support for the resolution of ICT support calls.
The role is Trust wide and you will also be required to travel to other sites in the Birmingham and Solihull area.
Main duties of the job
The post includes the installation of end user hardware and software and the implementation of ICT systems.
The role also requires the timely update of technical documentation and asset systems used within the team.
Candidates will have excellent communication and organisational skills; you will be dealing with all staff across the Trusts’ Corporate and Clinical Services, at all levels.
You must also have excellent up to date knowledge of Microsoft Active Directory, all Windows Desktop platforms including Microsoft 365, as well as an in depth knowledge of the MS Office suite of products.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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Applying for this NHS job
This advert is for Band 4 ICT Support Technician with Birmingham and Solihull Mental Health NHS Foundation Trust in Birmingham, England. It is listed as a Band 4 IT support officer role. The advertised salary is £28,392 - £31,157 per annum, pro rata. The contract type is 12 months (Fixed Term). The application deadline is 20 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (10 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.