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Job overview
An opportunity has arisen for a full time Navigator to join the Haematology department at the Royal Free Hospital.
We are looking for a positive and motivated person with an eye for detail to join our team to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey.
Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
Please note if high volumes of applications are received the vacancy will close earlier than stated, you are advised to apply as soon as possible to avoid disappointment
Main duties of the job
The successful candidate is required to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:
Previous experience of working with the public and/or patients in a healthcare environment Experience of interacting with staff at all levels Previous administrative and organisational experience Experience of managing and prioritising own workload and working to deadlines Experience of dealing with non-routine and complex problems
If you believe you meet the criteria of the person specification and would like to join our team at this time, we would be interested in receiving your application.
To find out more about working at the Royal Free London NHS Foundation Trust please visit our website.
The successful candidate is required to be able demonstrate that they meet the Trust values, the responsibilities of the job description and person specification.
Detailed in job description and outlines the current main responsibilities of the post. However the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Others
Essential
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability – good time keeping
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
Desirable
- Previous administrative and organisational experience
Skills and aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patien
- Understanding patient confidentiality
- Knowledge of Cerner
Desirable
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Personal qualities and attributes
Essential
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Education and professional qualifications
Essential
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable
- Diploma level qualification or equivalent experience · RSA 2 or RSA 3 word processing/typing or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
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Applying for this NHS job
This advert is for Band 4 Clinical Pathway Navigator with Royal Free London NHS Foundation Trust in Royal Free Hospital. It is listed as a Band 4 Administrative and IT role. The advertised salary is £34,186 - £37,389 Per annum inclusive of HCAS. The contract type is Fixed term: 10 months (10 months fix term contract until end of April 27). The application deadline is 08 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (25 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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