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Job requirements
Essential
24 listedRequirements the employer expects applicants to meet.
- Experience
Substantial experience of dealing with the public and/ or patients in healthcare
- Experience
Previous administrative and organisational experience
- Experience
Experience of dealing with non-routine and complex problems.
- Experience
Substantial experience in a customer service environment
- Experience
Experience of handling difficult or pressurised situations
- Experience
Experience of managing and prioritising own workload and working to deadlines.
- Experience
Understanding of the requirements regarding patient confidentiality
- Skills and aptitudes
Good working knowledge of IT applications (Microsoft Word, Excel, Outlook)
- Skills and aptitudes
Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Skills and aptitudes
Excellent written and verbal communication skills
- Skills and aptitudes
Excellent organisational skills with meticulous attention to detail.
- Skills and aptitudes
Ability to deal with and manage conflict
- Skills and aptitudes
Ability to manage workload
- Skills and aptitudes
An ability to support service development and improvement
- Royal Free Shared Commitments
Demonstrable ability to meet the Trust shared commitments
- Personal qualities and attributes
Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious. Calm and positive disposition.
- Personal qualities and attributes
Ability to confidently interact and share knowledge with staff at all levels
- Personal qualities and attributes
Self motivated, able to use own initiative and work independently.
- Personal qualities and attributes
Able to work under pressure to meet conflicting demands.
- Personal qualities and attributes
Attention to detail
- Personal qualities and attributes
Ability to work positively and effectively within a team.
- Education and professional qualifications
Educated to GCSE level, NVQ level 4 or equivalent
- Education and professional qualifications
Good standard of written and spoken English
- Education and professional qualifications
Effective numerical skills
Desirable
7 listedAdditional qualities the employer would prefer.
- Experience
Experience working within Ophthalmology, knowledge of Ophthalmology pathways
- Experience
In depth knowledge of Cerner or similar administration system
- Experience
Understanding of best practice in customer service environments
- Skills and aptitudes
Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Skills and aptitudes
Ability to learn and assimilate information quickly
- Skills and aptitudes
Ability to use databases
- Education and professional qualifications
AMSPAR medical terminology knowledge
Job overview
The post holder will be expected to work as part of the ophthalmology team and will build relationships with key staff providing an efficient, reliable service for patients. The post holder must be flexible in their approach and be able to work with administrators and medical staff at all of our six sites, providing cover as required.
The administrator is responsible for overseeing the patient pathway for our Ophthalmology clinics and for delivering a high standard of administrative customer care to a wide range of client groups, including the multidisciplinary team, patients, relatives and their carers.
Main duties of the job
We are looking for a dynamic and resilient Clinical Pathway Administrator to support the delivery of the Ophthalmology situated at the Royal Free Hospital. This post is a fixed term post covering secondment leave.
This is a busy and a fast paced role within the Ophthalmology department The incoming post holder will need to have good attention to detail, be patient focus and demonstrate the ability to work independently.
The successful candidate will also be able demonstrate the Trust values, the responsibilities of the job description and person specification.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Band 4 Clinical Pathway Administrator with Royal Free London NHS Foundation Trust in London, England. It is listed as a Band 4 Patient pathway coordinator role. The advertised salary is £34,186 - £37,389 per annum inclusive of HCAS. The contract type is Fixed term: 12 months (FTC ends 22.08.27). The application deadline is 05 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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