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Job overview
An exciting opportunity has arisen for a part-time Receptionist/Administrator to work within the Yewcroft Community Mental Health Team.
Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.
As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.
Main duties of the job
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Skills
Essential
- Up-to-date working knowledge of all Microsoft packages
Desirable
- Working knowledge of RiO
Experience
Essential
- Experience in dealing with a range of disciplines in healthcare and sensitive situations
- Experience in a receptionist/administrator role
Desirable
- Knowledge of Trust Policies
Compentencies
Essential
- Excellent written and communication skills
Qualifications
Essential
- NVQ Level II in Receptionist/Administration Qualification
- GCSE English or equivalent
Desirable
- RSA II Typing
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Applying for this NHS job
This advert is for Band 3 Receptionist/Administrator - Yewcroft CMHT with Birmingham and Solihull Mental Health NHS Foundation Trust in Yewcroft CMHT. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum, pro rata. The contract type is Permanent. The application deadline is 30 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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