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Job overview
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
**Previous applicants need not apply**
Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, working at Birmingham Community Dental Clinics.
The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co-ordinating outpatient clinics and supporting our clinical colleagues.
Main duties of the job
To be the first point of contact for Birmingham based Dental clinics.
To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.
The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services within Specialty Management Groups which will enable them to deal with any service related queries.
This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups and Locations as and when required.
Detailed job description and main responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Person specification
Experience
Essential
- Previous administrative experience.
- Previous experience of working with the general public.
- Experience of working with a wide range of professionals
Qualifications
Essential
- GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
- RSA 2 or equivalent experience in typing or word processing.
- Level 3 NVQ in Business Administration or equivalent administrative experience.
Skills/Knowledge
Essential
- Excellent communication and organisational skills
- Excellent keyboard skills
- Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
- Ability to work as a member of a team.
- Ability to use own initiative and prioritise workload in a methodical approach to work.
- Outstanding Customer Service Skills
- Ability to suggest and implement new procedures.
- Ability to follow tasks through to completion.
- Ability to work under pressure.
Desirable
- Knowledge of information systems i.e. PAS, RiO
Personal Qualities
Essential
- Able to work on own initiative and be self-motivated
Other job requirements
Essential
- Ability to travel between clinics to cover when required.
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Applying for this NHS job
This advert is for Band 3 Patient Services Administrator with Birmingham Community Healthcare NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum (pro rata). The contract type is Permanent. The application deadline is 17 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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