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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
14 listedRequirements the employer expects applicants to meet.
- Experience
*Experience of dealing with the Public/Customer service experience
- Experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience
*Experience of using IT systems
- Experience
*Experience of working in a busy office / customer care environment
- Qualifications
*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- Additional Criteria
*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Additional Criteria
*Standard keyboard / IT skills
- Additional Criteria
*Good organisation skills and ability to multitask
- Additional Criteria
*Good time management skills
- Additional Criteria
*Ability to deal professionally with enquiries from staff, service users and stakeholders
- Additional Criteria
*Ability to problem solve
- Additional Criteria
*Understand confidentiality and apply the principles in every day working practice
- Additional Criteria
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Additional Criteria
*Ability to deal with stressful situations and sensitive issues
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
*Experience of working in Healthcare
- Additional Criteria
*Ability to handle cash
Job summary
An opportunity has arisen for band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover reception, prepare notes and book appointments for clinics.
We are looking for enthusiastic, committed, motivated individuals with excellent communication skills.
We have multiple positions available;
x2 37.5hrs working Monday to Saturday on a rota basis anywhere between the hours of 7.30am-7.30pm
x1 31.5hrs working Monday, Tuesday, Thursday, Friday with rotational Saturday's
x1 23hrs working Monday, Tuesday, Wednesday with rotational Saturday's
The posts are based at one hospital site, but the post holder may be required to work at any of our 4 sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles.
Main duties of the job
Working on a reception desk within 12 departments on a rota basis, arriving patients for clinics, checking demographics, preparation of clinic notes, patient facing queries, telephone queries, responding to emails, booking appointments and general admin duties e.g filing etc.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 18 September 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 to £25,272 a year
- Contract: Permanent
- Working pattern: Full-time, Part-time, Flexible working
- Reference number: 304-9019158
- Job locations: Trustwide, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
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Applying for this NHS job
This advert is for Band 2 Receptionist - Outpatients with University Hospitals Birmingham NHS Foundation Trust in Birmingham, England. It is listed as a Band 2 Receptionist role. The advertised salary is £25272.00 to £25272.00. The contract type is Permanent. The application deadline is 21 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (18 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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