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Job summary
Leicestershire Partnership NHS Trust is seeking a motivated and organised Administrative Assistant to join our Mental Health Support Team (MSHT) in schools service.
This is a key role providing highquality, responsive and coordinated administrative support to our clinical teams.
You will help ensure the smooth running of the service by maintaining accurate electronic patient records, delivering excellent customer service working collaboratively with administration and clinical colleagues.
If you are reliable, proactive, and committed to delivering a high standard of administrative support, we would welcome your application.
The Leicester, Leicestershire and Rutland MHST service forms part of a national programme, commissioned following the 2017 Green Paper: Transforming Children and Young Peoples Mental Health Provision.
Our service: Delivers evidence-based early intervention for CYP with mild to moderate mental health difficulties Embeds a Whole School Approach to emotional wellbeing
Works collaboratively with education settings, families and wider system partners
Contributes to prevention, early identification and reduced escalation into specialist services
As the programme continues to grow, this is an exciting opportunity to play a vital role in supporting the delivery of mental health support across local schools and communities. You can read more about our service here: https://www.leicspart.nhs.uk/service/mental-health-support-teams-in-schools-mhst/
Main duties of the job
As an Administrative Assistant, you will play an essential part in ensuring the service operates efficiently by:
Supporting clinical and administrative colleague
Managing enquiries from families, professionals and partner agencies
Maintaining accurate and confidential records
Helping the team deliver a highquality, accessible service
Main Duties of the Role:
Provide general administrative support including but not limited to, answering and making calls, booking appointments, creating and sending correspondence.
Maintain accurate records and update information systems in line with Trust procedures.
Work within existing systems and processes to provide an effective administration service to the team.
Demonstrate excellent written and verbal communication skills
Communicate effectively with colleagues, service users, and external agencies
Provide highquality customer care to families, young people and professionals
Adhere to policies relating to safeguarding, confidentiality, data protection, equality and health & safety
We are looking for someone who can demonstrate:
A good general level of education, including GCSE English (or equivalent) Strong organisational skills and the ability to prioritise workload
Excellent written and verbal communication skills
Good working knowledge of Microsoft Office
High levels of accuracy and attention to detail A
bility to work under pressure
Experience of working in a busy office environment, positive and flexible
About us
We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.
About Us:
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages.
Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.
Details
- Date posted: 21 August 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 to £25,272 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 007134
- Job locations: County Hall, Penn Lloyd Building,, ,Glenfield, Leicester, LE3 8TB, Leicester, Leicestershire, LE3 8TB, United Kingdom
Job responsibilities
If you like what you have read and would like more information on the duties and responsibilities of this role, please click onto "Apply for this Job" and you will be redirected to our vacancies page where you can review the job description and person specification.
Person specification
Mobility
Essential
- Own transport or suitable alternative.
- You must demonstrate how you would meet the stated mobility requirement on your application form
Experience
Essential
- Previous experience of working in a busy office environment.
- Experience of delivering work within agreed deadlines.
- Experience of working collaboratively with others as part of a team.
- Experience of providing excellent customer service.
Qualifications
Essential
- Good general level of education including GCSE in English at Grade C or equivalent.
- RSA II typing/audio qualification or equivalent keyboard skills.
- NVQ2 in administration or able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.
Trust’s Values
Essential
- Demonstrates a commitment to the Trust’s Values
- Compassion
- Trust
- Respect
- Integrity
Personal Attributes
Essential
- Able to work under pressure and handle conflicting demands efficiently in a professional manner.
- Self-motivated and proactive.
- Flexible and adaptable to meet the changing needs of the service.
- Ability to deal with complaints or difficult / emotive situations as they arise, taking appropriate action and knowing when to escalate.
Knowledge and Skills
Essential
- Consistently working to high levels of accuracy.
- Good working knowledge and experience of using Microsoft Office.
- Ability to communicate articulately and effectively with a wide range of professional colleagues and service users.
- Demonstrate knowledge of inputting, storage and retrieval of data accurately.
- Excellent keyboard skills.
- Demonstrate problem-solving skills using own judgement and initiative.
- Ability to organise, plan and prioritise own workload to meet deadlines.
- Demonstrate excellent written and verbal communication skills at all times.
- Ability to take messages and relay them accurately and in a timely manner.
Standard Requirements
Essential
- Commitment to Equality & Valuing Diversity Principles
- Understanding of Confidentiality & Data Protection
- Understanding of the service users of the Trust (which could include lived experience of conditions the Trust deals with or of receiving services relevant to those the Trust provides)
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Applying for this NHS job
This advert is for Band 2 - Administrative Assistant with Leicestershire Partnership NHS Trust in County Hall, Penn Lloyd Building,, ,Glenfield, Leicester, LE3 8TB, Leicester, Leicestershire, LE3 8TB, United Kingdom, United Kingdom. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 to £25,272 a year. The contract type is Permanent. The application deadline is 30 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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